Entry-Level Telecom Customer Support Candidate

AKISANI KHWASHO

Pretoria (Mamelodi West), South Africa

Email: ***************@*****.***

PROFESSIONAL SUMMARY

Motivated entry-level telecom customer service candidate with training in contact centre management, technical customer support, and service quality. Ready to assist customers with queries, billing support, and system-based service delivery. EDUCATION

Diploma in Management: Contact Centre Management

Tshwane University of Technology

Modules completed: Contact Centre Management I, Contact Centre Technology I, Contact Centre Customer Relations I, Communication for Academic Purposes, Computer Literacy I, Information Literacy I, Life Skills I

Modules in progress: Contact Centre Customer Relations II, Contact Centre Management II, Contact Centre Communication, Contact Centre Technology II, Human Resource Management II CERTIFICATIONS

IT Customer Service Certificate (Cisco)

Introduction to Cybersecurity (Cisco)

SKILLS

Inbound and outbound call handling, technical customer support basics, CRM systems awareness, computer literacy, problem-solving, communication skills, adaptability WORK EXPERIENCE

Entry-level candidate – no formal work experience yet REFERENCES

Available on request