Project Testing Coordinator with 15+ Years QA Experience

THARMA JEYASANGAR

Tel: 416-***-****, Email: *********@*****.***

PROFILE SUMMARY

Senior QA Systems Testing Specialist with 15+ years of experience in manual and automation testing, far exceeding the requisite tenure. A Subject Matter Expert in Commercial Off the Shelf (COTS) applications with 10 years of focused experience validating complex platforms like PointClickCare.

Extensive background within Ontario Health, managing testing for large-scale Case Management workflows and patient data systems. Proven ability to translate business requirements into rigorous test plans for enterprise-level CRM and cloud-based systems in Agile/DevOps environments.

Technical Tool Stack: Proficient in a versatile stack—including ServiceNow, Jira, Selenium, Cypress, and Postman—to deliver robust SaaS solutions. Demonstrated success in testing REST/SOAP APIs and complex integrations (ONE Health/Google Healthcare API), ensuring seamless data flow between systems.

Accessibility & Compliance: Deep expertise in government-standard accessibility compliance (AODA/WCAG 2.0), utilizing assistive technologies (JAWS, VoiceOver) to generate detailed compliance reports—a critical asset for public-facing platforms.

Test Strategy & Leadership: Recognized for driving test strategy, UAT coordination, and cross-platform validation. Known for thorough documentation, effective stakeholder collaboration, and mentoring junior QA staff.

TECHNICAL SKILLS:

Testing & Automation: Selenium WebDriver (Java/TestNG), JMeter, Playwright, Postman, SOAP UI, Rest Assured.

Accessibility: Wave, Axe DevTools, JAWS, VoiceOver, AODA/WCAG 2.0 Compliance

Languages/Databases: Java, Python, SQL, XML, JSON, Oracle, MS SQL Server

Platforms/Tools: Azure DevOps, JIRA, Confluence, Git, Jenkins, BrowserStack, GCP

Reporting & Analytics: Google Analytics (basic), Crystal Reports (reviewing)

PROFESSIONAL EXPERIENCE

Agile QA Engineer (Contract) May 2024 – Present

LifeLabs, Toronto, Ontario.

OCSP Upgrade – LifeLabs LIS Application

Quality Assurance Analyst Agile Environment

Developed detailed test plans and executed manual tests for the OCSP upgrade of the Laboratory Information System (LIS), covering functional, regression, E2E, smoke and conformance scenarios.

Executed accessibility testing (AODA/WCAG) using Wave and Axe DevTools.

Authored and maintained detailed test documentation aligned with Business Requirements Documents (BRDs) and Test-Driven Development (TDD) practices.

Utilized Azure DevOps for streamlined test case management, defect tracking, and resolution.

Conducted post-implementation UAT sessions with Ontario Health stakeholders to confirm alignment with provincial standards.

Senior Systems Testing/QA Specialist (Contract)

Ontario Health (eHealth Ontario), Toronto, ON Dec 2021 – Mar 2024

Project: ONEAccess Gateway Project (Launcher / Labs / Meds)

Led manual testing for the ONEAccess Gateway suite (Launcher, Labs, Meds), executing test cases based on user stories, OLIS interface specs and FHIR/HL7 formats.

Developed and executed test cases based on user stories, BRDs, OLIS Interface Specifications, and COVaxON implementation formats for the ONE Access Launcher, ONE Lab, and ONE Meds applications.

Reviewed OLIS interface specifications and planned test data for lab result scenarios using HL7 and FHIR messaging standards.

Performed thorough API testing via Postman, verifying correct message payloads and error handling and cross-browser and mobile testing via BrowserStack.

Designed and executed automation test cases for landing and regression testing using the Dexter automation framework (Selenium/Java-based).

Developed automation scripts to enhance GUI smoke testing for the SADIE expansion, increasing efficiency by 25%.

Managed and executed automated regression suites leveraging Selenium, Java, Maven, TestNG, Git, and Dexter to validate GUI and support UAT for ONE Access Launcher and Labs.

Performed RESTful API testing (manual and automated) using Selenium/rest-assured and JMeter (Performance Testing), identifying and resolving performance bottlenecks.

Developed and executed Secure Application Development Testing (SADT) and AODA compliance testing using Wave and Axe DevTools.

Validated enterprise log message display per Kibana specifications for ONEAccess applications.

Provided mentoring and knowledge transfer to junior QA team members, guiding them on test automation, Dexter framework usage (Selenium/Java), and effective defect management in Azure DevOps.

Environment: Azure, Jira, Confluence, BrowserStack, Kibana, OLIS/PCR/CMS, SQL, Selenium, Java, Maven, TestNG, Git, JMeter, HP/QC ALM, Postman, Wave, AxeDevTools

Systems Testing/QA Specialist – MCCSS (Contract) Apr 2021 – Nov 2021

Ministry of Children, Community and Social Services, Toronto

Designed and executed manual test scenarios for migrating Cognos and Ecrion systems (COTS) from AIX to Linux, ensuring report accuracy and data integrity.

Validated critical social services reports (ODSP, Child Welfare) by extracting and comparing pre- and post-migration data.

Planned, developed, and executed test cases for system migration activities in alignment with defined project requirements and timelines.

Participated in Agile ceremonies (daily stand-ups, sprint planning, retrospectives), providing input on test strategy, risk mitigation, and test planning.

Validated the accuracy of Cognos reports pre- and post-system migration by extracting, analyzing, and cross-verifying integrated data from the IBM Curam case management platform and ODSP modules.

Environment: Azure, Jira, Cognos, Curam, ODSP, Ecrion, DocX4j

QA Engineer (Contract) Mar 2020 – Mar 2021

Google - Cloud Healthcare and Life Science team,

Waterloo, ON.

Developed project test plans and strategies, tracked key QA metrics (GUI, Functional, Non-functional, UAT), provided estimates, and communicated progress to management.

Ensured the ‘Cloud Healthcare API’s stability and reliability by rigorously testing sample code across Java, Python, Curl, Go, and Node.js for alpha, beta, and General Availability releases.

Developed unit and integration tests for Cloud Healthcare APIs using pytest and Python, Selenium and Java.

Defined and implemented comprehensive test strategies, overseeing various testing phases including unit, functional, non-functional, system integration, user acceptance, load, GUI/non-GUI, and stress testing.

Created test strategies and developed detailed test plans, cases, and expected results for complex COTS system implementations.

Gained experience testing healthcare data modalities (DICOM, HL7v2, FHIR) and managed multiple data stores within Google Cloud Platform (GCP).

Automated solution document testing using Selenium WebDriver, Maven, Java, and TestNG, executing tests for beta and GA releases.

Monitored community channels (discussion groups, Stack Overflow) for Healthcare and Life Science (HCLS) related discussions and provided expert responses.

Monitored GitHub repositories for content accuracy and freshness, and managed issue assignment to relevant teams.

Environment: gLinux, GCP, Buganizer, Test tracker, GUTs, Planr, Google Cloud SQL.

QA Analyst – Integration May 2013 – Feb 2019

PointClickCare, Mississauga, ON.

Project: EHR/EMR Enhancement (CHIT Certified)

Advanced a CHIT-certified EHR/EMR platform by testing and enhancing its cloud-native SaaS Electronic Order Management (EOM) web application. Ensured full compliance with U.S. healthcare regulations and standards.

Performed manual and automated testing of RESTful and SOAP web services using Postman and SOAP UI, validating complex JSON/XML payloads for healthcare transactions.

Developed and maintained automated REST API test scripts using Postman and the Rest Assured framework, integrated with Selenium/Java.

Designed and implemented robust end-to-end functional and regression test automation using Selenium WebDriver, TestNG, rest-assured, and Page Object Model (POM) design pattern.

Managed test automation codebase using Git and supported CI processes with Jenkins.

Validated HL7v2 pharmacy messages, claims workflows, and third-party systems (Dorado, Ability Network).

Conducted in-depth back-end testing for message ingestion and facility configurations using MS SQL Server (2005–2016).

Led accessibility testing efforts and ensured WCAG compliance.

Executed integration testing in UAT for CHIT-certified SaaS healthcare systems, leveraging the ServiceNow Automation Test Framework (ATF) and Microsoft Dynamics 365 CRM.

Validated PointClickCare PAC Case Management Tools and MCO Manager modules through GUI, functional, regression, and integration testing, guaranteeing smooth workflows for patient admissions, discharge planning, and coordinated clinical care.

Environment: Windows XP/10, Java, Rhapsody Integration Engine, SVN, Jira, Confluence, SOAP UI, STS, Selenium, TestNG, Git, Jenkins, Postman, ARC, HTML, XML, HL7, SQL Server, HL7 Simulator, WSDL, Gateway, ServiceNow, Microsoft Dynamics 365 CRM, NetSuite.

Test Lead / Lab Manager (Contract) April 2010 – August 2012

IBM/TD Bank, Mississauga, ON,

Project: eMessaging infrastructure upgrade project.

Spearheaded eMessaging infrastructure and software (COTS – Microsoft Exchange Server and other applications) test management and project delivery for the client.

Led and participated in comprehensive testing activities, including functional, integration, and User Acceptance Testing (UAT) planning and development.

Developed and meticulously updated test plans, cases, and scripts for various testing phases, such as functional, non-functional, browser compatibility, failover, disaster recovery (DR), and UAT, ensuring all customer requirements were successfully met.

Executed UAT testing on the eMessaging solution within a Microsoft Cluster infrastructure.

Managed and scheduled Production Assurance Test (PAT) eMessaging Lab usage for both TD and IBM teams.

Environment: Windows XP/7, eVault 8.0, Exchange Server 2003, Outlook 2010, Outlook Web App (OWA), SQL Server, MS Office, ServiceNow.

EDUCATION

Bachelor of Engineering (Electrical)

Ryerson University, Toronto, ON,

Completed: Google Cloud Platform (GCP) Fundamentals: Core Infrastructure

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