Banking Call Centre Learner Candidate with Disability

CURRCULUMN VITAE

OF

SIBONISO DLAMINI

Name & Surname : Percival. S. Dlamini

Address : *** *******

: Thembisa

: 1632

Telephone : 078******* / 079*******

Email : ******************@*****.***

PERSONAL DATA

Nationality : South African

Sex : Male

Marital Status : single

Disability : Paraplegia (using crutches)

Date of Birth : 1985-01-29

Identity no : 850**********

Place of Birth : Nqutu Hospital

Home Language : IsiZulu

Other Languages : English, Sotho, Xhosa & Tswana

EDUCATION

2007 : National senior certificate (Grade 12)

2011-2012 : National higher certificate in IT (System developer NQF level 5 Post Graduate)

: Information system manager (Via Post)

short course at IQ ACADEMY

2016 : National Certificate in (Banking)

NQF level 5 At ABSA Towers EAST

2017-2018 : National certificate in contact centre NQF level 2

2010 N4 Management Assistant : Studied at Mthashana FET College COMPUTER SKILUDEDLLS INCLUDED

Microsoft office package

Internet

Data base capture

SAP/R3

CRM

ADDITIONAL ACHIEVEMENTS

2016 : National certificate in Banking

Sales and customer relations learner ship programme on Analysis Selling Strategies, Formal Sales Process, Business & Customer Needs, Forex Trade & Hedge Products, Investment Products, Asset-Based Solutions, Financial Analysis 2017-2018 : I have just completed my NQF Level 2

call centre with ILEARN i am still waiting for my certificate 2006-2009 : I was the youth member for KZN

Vryheid branch organisation for people with disability (Vukuzenzele Organisation) under

(disable people of South Africa)

WORK EXPERIENCE

Name of company : ABI

Position held : customer interaction centre

Role : outbound & inbound

Duties : capture orders in the system

Duration : 2013-2014

Reason for leaving : learner ship/contracted

Name of company : ABSA

Position held : Call Centre

Role : outbound

Duration : 2014-2015

Name of company : ABSA

Position held : customer service (TELLER)

Duties : Financial service to clients,

advise clients about the new products

Alerting clients about their banking charges

Offering better solutions to their accounts

Advise them to invest on long terms

Tell them about different insurances bank has for them in affordable manner Duration : 2015-2016

Name of company : Astrapak

Position held : contact centre

Role : outbound and inbound

Duration : 2017-2018

Reason for leaving : contracted

Name of company : Coca-Cola beverage South Africa

Position held : contact centre

Role : Customer Relations Rep

Duration : 2019-2020

Reason for leaving : Contracted

REFERENCES

1. Name : Leah Tshabangu

Position : Team leader

Company : Coca-Cola beverage South Africa

Tel : 078*******

2. Name : Collete Du Ploy

Position : Director

Company : Dvg Media Training

Tel : 011*******/5

3. Name : Ma Temba Cele

Position : Line Manager

Company : ABSA

Tel : 079*******

Contact this candidate