Customer Service Professional with School Psychologist Background
Resume:
Teresa Vineyard
St. Louis, MO *****
******.*.********@*****.***
Professional Summary
I would like to be considered as a highly qualified customer service applicant. I seek to add value to any place of employment and know I would make a strong contribution to your office. I am highly approachable, reliable, and ready for a challenge. I am eager to align with your culture of excellence, teamwork, harmony, and customer service. Please consider me as a highly qualified applicant. Authorized to work in the US for any employer
Work Experience
Brand Ambassador/Sales Associate
Daisy Duke Promotions-St. Louis, MO
November 2024 to Present
• Represented the brand at various events, trade shows, and promotional activities to increase brand awareness
• Engaged with consumers in a friendly and approachable manner to create positive brand experiences
• Distributed promotional materials and samples to target audiences, resulting in increased product visibility
• Educated consumers about the features and benefits of the brand's products or services
• Maintained a thorough understanding of the brand's values, mission, and key selling points
• Provided feedback on product development based on consumer interactions and observations
• Participated in training sessions provided by the company on product knowledge or sales techniques
• Managed inventory of promotional materials ensuring adequate supply for upcoming events or activations
Customer Service Representative
Rungalee-Ladue, MO
July 2024 to Present
• Provided exceptional customer service by promptly addressing inquiries, resolving issues, and ensuring customer satisfaction
• Processed returns and exchanges efficiently, maintaining accurate records and ensuring timely resolution for customers
• Resolved escalated customer complaints in a professional manner, finding appropriate solutions to ensure customer retention
• Maintained up-to-date knowledge of product features, pricing, promotions, and company policies to provide accurate information to customers
• Assisted customers with product selection based on their needs and preferences, resulting in increased customer satisfaction ratings
• Utilized CRM software to document all interactions with customers accurately for future reference purposes
• Mentored junior customer service representatives, providing guidance on effective communication techniques and conflict resolution strategies
• Collaborated with the sales team to identify opportunities for upselling or cross-selling during return transactions resulting in an increase in average order value by XX% Customer Service Representative
Frost Orthodontics-St. Louis, MO
July 2021 to May 2024
As a customer service representative, I spent my time on many tasks such as greeting patients, scheduling appointments, securing and maintaining confidential paperwork, problem solving, effectively communicating with multiple colleagues and patients, engaging in ongoing communication with patients who are waiting to be examined by the doctor, and closing the office each evening. Customer Service Representative
Mallia Color and Design Studio-Creve Coeur, MO
April 2022 to August 2023
While working at Mallia Color and Design Studio, I completed all front desk activities and worked under the leadership of the owner and completed daily operational tasks as required. I was the first point of contact for all customers and greeted them with a welcoming enthusiastic disposition. Relationship management is a strength of mine. My customer service skills are beyond most. I thoroughly enjoy speaking with others, hearing their stories, and catering to their needs. I am able to establish quick rapport and am able to help clients feel part of the culture. Beyond greeting clients, job responsibilities included scheduling appointments for both renters and those who worked on commission, maintaining confidential information, managing point of sale activities, communicating effectively with colleagues, answering phone calls and solving problems spontaneously when needed. I facilitated sales of Redken, L’Oréal, and Moroccan Oil products.
Administrative Assistant to the Executive Director Barry Wehmiller Companies Inc-St. Louis, MO
April 2019 to October 2021
Administrative Assistant to the Executive Director of Our Community Listens managed her daily schedule, scribed meeting notes, managed paperwork tasks involving Word and Excel, managed and shipped training materials, and remained solution focused both between employees and clients. Our Community Listens trained companies to communicate more effectively and assisted leadership to lead more effectively.
Customer Service Representative
So Natural Permanent Cosmetics Spa and Institute-Brentwood, MO May 2016 to August 2018
So Natural is a spa that offers permanent makeup and, now, additional spa services. I greeted clients, scheduled appointments, provided cost information about procedures, conducted point of sale activities and contributed to the overall culture of the environment with my self-directed, friendly disposition. I thoroughly enjoyed working with and getting to know the repeat and first-time clients. I have the ability to establish quick rapport with others.
St Louis Regional Director
MS Department Of Education-St. Louis, MO
August 2015 to July 2017
I recruited and built partnerships with academic, business, and industry stakeholders to align student learning standards with workforce needs. I partnered with and led 14 school districts on recommended programming to produce work ready graduates as the St Louis Regional Director of Missouri Career Pathways. I facilitated and provided workshops around career awareness and preparation. Adjunct Instructor
Lindenwood University-Saint Charles, MO
August 2005 to May 2017
While at Lindenwood University, I taught both undergraduate and graduate students Education classes, discussed Missouri state teaching standards, and ethics to teacher candidates. School Psychologist
Fort Zumwalt School District-O'Fallon, MO
August 2000 to May 2016
As a school psychologist, I primarily designed intervention practices pertinent to academic, social, and behavioral domains. While at Fort Zumwalt School District, additional employment also included guidance counseling, Early Childhood Special Education Process Coordinator, and Career Education Coordinator. Education
Masters plus 48 hours in School Psychology, with Honors Lindenwood University-MO
September 1990 to May 2000
Skills
• Customer Relationship Management
• Serving
• Retail sales
• Teaching
• Medical office experience
• Medical terminology
• Administrative Experience
• EMR systems
• Sales
• Computer skills
• Office experience
• Medical scheduling
• Hospitality
• Leadership
• Front desk
• Medical Billing
• Microsoft Office
• Medical receptionist
• POS
• HIPAA
• Insurance Verification
• Medical records
• Organizational skills
• Relationship management
• Cash handling
• Cash register
• Customer service
• Event Planning
• Phone etiquette
• Time management
• Communication skills
Certifications and Licenses
Certified School Psychologist
Present
Elementary Education (K-8)
Present
Missouri Alcohol Responsibility Training
Present
ServSafe
Present
Additional Information
I have terminated my education career and have since focused on customer service. I very much enjoy working with the public and learning about people. My customer service skills far exceed most. I can meet your customers’ needs. I am detail oriented and a fast learner of new skills. I will not disappoint you if given the chance to meet your customers’ service needs. I believe my interview will confirm my strengths in social skills, relationship building, work ethic, reliability, problem solving, and desire to learn. I will master and exceed in all skills your company and customers require of me. Thank you for considering me for an interview.
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