Patient Access Specialist with Strong Customer Service Record

Patrice Miller

****************@*****.*** CHICAGO, IL, US 708-***-****

WORK HISTORY

Patient Access Specialist at Northwestern Medicine July 2023 - February 2025 (2 Years)

Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Obtained patient s insurance information and determined eligibility for benefits for specific services rendered. Collected and entered patient demographic and insurance data into computer database to establish patient s medical record. Customer Service Representative at Kaiser Permanente January 2021 - June 2023 (2.5 Years)

Responded to customer requests for products, services, and company information. Investigated and resolved accounting, service and delivery concerns. Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Calculated correct order totals, updated accounts, and maintained detailed records for inventory management. Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions. Trained staff on operating procedures and company services. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Customer Service Representative at Teleperformance USA January 2017 - December 2021 (5 Years)

Developed highly empathetic client relationships and earned reputation for exceeding service standard goals. Investigated and resolved accounting, service and delivery concerns. Managed timely and effective replacement of damaged or missing products. Enhanced productivity levels by anticipating needs and delivering outstanding support. Implemented and developed customer service training processes. Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales. Customer Service at Dial America

February 2012 - December 2016 (5 Years)

Earned (Title) recognition for providing excellent customer service. Used excellent customer service skills in addressing passengers needs. Personalized customer service guidelines and performance measures specific to branch. Utilized customer feedback to improve customer service. Immediately brought critical issues to customer service manager for resolution. Documented customer service policies, scripts and procedures in (Language). Upheld high standards for customer service and led by example. Provided outstanding customer service on phone and in person. Provided customer service on accounts and resolved problems. EDUCATION

DeVry University - None

Graduated 2023-01-01

Health Education

SKILLS

Microsoft Excel, 5 years

Research, 6 years

Accounting, To complete

Adaptability, 5 years

Customer Relationship Management, 5 years

Business Efficiency, To complete

Business Planning, To complete

Call Centers, 10 years

Medical Records, 5 years

Spreadsheets, 5 years

Customer Service, 10 years

Regulatory Compliance, To complete

Conflict Resolution, 10 years

Customer Satisfaction, 10 years

Customer Service Training, 10 years

LANGUAGES

English, Native/Bilingual

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