Collections Specialist with Strong Client Communication
Resume:
SHAMEEKA JACKSON
Selma, AL *****
****************@*****.***
PROFESSIONAL SUMMARY
Hardworking Collections Specialist adept at persuading customers and obtaining payments. Strong researcher with top-notch follow-through and meticulous attention to detail.
SKILLS
Client Communication
Quality Assurance Controls
Professional Telephone Voice
Documentation and reporting
Calm disposition
I cloud
Mz Support
Core
VPNS
Double Security
Escalating
Auto Dialer
Excel
Google Docs
Quality assurance
Brand representation
Verbal and written communication
Complaint resolution
Cash Handling
Performance improvement
Call center operations
Payment Arrangements
Due Diligence
Appointment Setting
Great Phone Demeanor
Mathematics Skills
Windows 10
Hardware Upgrades
IT Support
Desktop support
Microsoft Outlook
Application support
Camera testing
Battery Replacement
Configuring equipment
Collaboration
Educating customers
WORK HISTORY
Production Worker • Plantation Patterns
Selma, Alabama • December 2020 to December 2021
Took on additional shifts during peak work periods to keep projects on schedule.
Organized work to meet demanding production goals.
Operated sewing machines to join, reinforce or decorate products and performed hand stitching for smaller projects.
Chat Support Representative/Loan Assistance • SYKES
Montgomery, Alabama • November 2018 to July 2020
Asked open-ended questions to determine which products or services would be best fit for customer's needs.
Remedied issues quickly and within parameters of company-mandated policies and procedures.
Provided online demonstrations to educate customers on product features and online help resources.
Handled inbound customer chat conversations from various websites.
Documented all customer information accurately in computer system, providing dated notes for future reference.
Assisted with timely loan closing and funding activities with efficient management of task checklists.
Educated customers on use of banking website and mobile apps.
Assisted customers with compromised debit cards and issued new credentials.
Collections Representative • TRC Staffing Services Inc.(Sprint)
Montgomery, AL • December 2010 to November 2018
Used probing techniques to determine debtors' reasons for delinquency.
Negotiated to collect balance in full.
Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
Listened to customer needs and desires to identify and recommend optimal products.
Built customer loyalty and retention by delivering excellent shopping experiences.
EDUCATION
High School Diploma - General Studies • Selma High School
Selma, AL • May 2006
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