Operations & Billing Manager with 20+ Years Experience

DINA JORDAN

619-***-**** **********@*****.***

PROFILE

Management professional eager to leverage 20 plus years of experience, that can add value to a customer-centric team. Making someone smile every day!

SKILLS

Office Organization, Administration Records, Database Management Filing Data Entry Bookkeeping (A/ P &A/ R) Billing, Switchboard and more COMPUTER EXPERIENCE

EMR Systems, Spreadsheets, Reports, Telephone, Front Office, Scheduling, Calendaring Meeting, Event Planning, Data Entry (40 WPM) Operations, Enterprise, and many more

EXPERIENCE

Turn Behavioral Health Services/ Center Star Act 2023/Current Billing, Assisting with the front office duties, Housing files, and many more Crown view Medical Center 2021/2023 Collection Manager/Billing Making the company over $25,000 dollars weekly. Setting meetings and beating the goals set. Answering phones, assisting in matters within the client issues. Hiring and letting go as needed. Creating new policy and procedures. Training new and existing staff.

OPTUM 360 with Dignity Health 2017 /2021

Pulling billing records, scanning into EDM, invoice bills, enter invoice into Cerner, answering call, asst. Attorneys, asst. teammates, invoice all denial on excel sheet and more

AZ STATE UROLOGICAL INSTITUTE/ AZ UROLOGY SPECIALIST- INSURANCE/ AUTHORIZATIONS/ RADIOLOGY 2007/2017

Worked with 11 physicians providing a high-level support for all patients in 3 different locations. Performed duties of 3 people and saving the company

$85,000 a year. Duties included orders for Radiology, verified insurance, Billing, retrieved authorization, Peer to Peer with Physicians\Nurse, insurance appeals, corresponded with all Radiology facilities, met with all Radiology Public Relations Staff to provide professional and efficient assistance

RENO ORTHOPEDIC CLINIC PATIENT SERVICE REP. / Manager 2001/ 2007

Worked with 18 Physicians providing a high level of administrative support to arrange conference calls and scheduled meetings. Managed and maintained executives personal and business schedules. Prepared invoices, reports, memos, letters, financial statements. Handled daily operation of patient check-in/ check-out process, patient registration, resolution of patient issues, scheduling, collection of copays and day-end reconciliation, assisted Medical Assistants and MDs with patients, design and modification of department forms, staff meeting facilitator ordering supplies, made arrangements for pick-up and delivery of correspondence. Process and managed all Medical Records. Scanned patient information into charts, controlled two fax servers for both locations. Managed all law requirements and court orders.

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