Customer-Focused Service & Sales Professional

Keneica Scott

Email: ************@*****.***

Phone: (1-876-***-****

Address: ** *** ***** *****, **********, J.A

Professional Summary

Motivated and service-oriented professional with experience in customer service, sales, retail, and promotions. Known for strong communication skills, attention to detail, and a positive, customer-focused approach. Adaptable, quick to learn, and passionate about contributing to team success while delivering high-quality service. Committed to personal growth, community involvement, and building meaningful customer relationships.

Career Objective

To obtain a position where I can utilize my customer service, sales, and promotional experience to support business growth, enhance customer satisfaction, and continue developing professionally in a dynamic and people-centred environment.

Work Experience

Customer Service & Sales Representative

Irie Sea moss (E-commerce)

May 2024 – September 2024

Assisted customers with product knowledge, usage, and benefits, ensuring a positive purchasing experience.

Handled sales transactions accurately while maintaining excellent customer service standards.

Supported marketing and promotional efforts to increase brand awareness and product sales.

Built strong customer relationships, contributing to repeat business and customer loyalty.

Budtender & Inventory Stock Associate

Canna Clinic Shope #4,47 Manchester Road

December 2025 – Present

Provided knowledgeable and professional assistance to customers regarding products and proper usage.

Maintained accurate inventory records, ensuring stock levels were properly managed.

Supported daily store operations while upholding company policies and compliance standards.

Delivered high-quality service in a fast-paced retail environment.

Push Promotion Representative

Promoted products directly to customers through face-to-face engagement.

Educated consumers on product features and benefits to drive interest and sales.

Represented brands professionally while meeting promotional and sales targets.

Skills

Customer Service Excellence

Sales & Product Promotion

Communication & Interpersonal Skills

Inventory Management

Time Management & Organization

Attention to Detail

Team Collaboration

Goal-Oriented & Reliable

Education

Belair High School

Graduated: July 2024

Ville Road Primary School

Graduated: June 2019

Qualifications

Agricultural Science – Grade 2

Caribbean History – Grade 3

Family Resource Management – Grade 2

English A – Grade 3

Physical Education & Sports – Grade 1

City & Guilds Level 3 – English A

Community Service

Volunteer – Red Cross

Assisted with community outreach and support initiatives.

Contributed time and effort to helping individuals and families in need.

Developed teamwork, empathy, and leadership skills through service.

Interests & Activities

Reading

Writing and reading poetry

Drawing and creative expression

Giving back to the community

Studying foreign languages (Russian, Spanish, French, Arabic)

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