IT Support Specialist (Recent Grad)

SHABNAM MIRZAI

Jamaica, NY ***** 929-***-**** *******.******@*****.***

PROFESSIONAL SUMMARY:

People-focused, recent IT graduate with a strong passion for technology, problem-solving, and helping users succeed. Hands-on experience supporting point-of-sale systems, connectivity issues, digital hardware, and office technology in fast-paced environments. Currently completing formal training in Information Technology Security & Administration (ITSA) with foundational knowledge of cloud concepts, AI fundamentals, Linux, and computer systems. Known for clear communication, patience with users, and the ability to translate technical issues into practical solutions. Multilingual and customer-driven, with a strong interest in growing within IT support roles.

TECHNICAL SKILLS:

IT Support & Troubleshooting

Microsoft Azure Fundamentals

Microsoft 365 (Outlook, Word, Excel)

Networking Basics (Wi-Fi, Connectivity)

Linux Fundamentals

POS Systems & Digital Registers

Display & Peripheral Hardware

Ticket Documentation & Escalation

Vendor Coordination

Customer & End-User Support

Trilingual: English, Persian/Farsi, Urdu

EDUCATION:

My Computer Career College (MyCC)

Information Technology Security & Administration (ITSA)

July 2025 – March 2026 (In Progress)

CERTIFICATIONS:

Microsoft Azure Fundamentals (AZ-900)

Microsoft Azure AI Fundamentals (AI-900)

PROFESSIONAL EXPERIENCE:

Popeyes Louisiana Kitchen — Queens, NY

Assistant Manager – Technology & Operations Support January 2019 – October 2025

Provided hands-on technical support for POS registers, payment terminals, and digital ordering systems.

Troubleshot Wi-Fi and connectivity issues impacting registers and back-office systems.

(1 of 2)

Maintained digital menu boards and in-store display hardware.

Coordinated with third-party vendors to resolve technical and hardware issues.

Documented recurring system issues and escalated unresolved incidents.

Assisted staff with POS usage and basic troubleshooting.

Akabas & Sproule — New York, NY

Receptionist – Administrative & Technical Support August 2023 – July 2024

Assisted staff with basic troubleshooting of office devices and software.

Managed digital document scanning, filing, and records.

Operated multi-line phone systems and coordinated email communications.

Incausa, Inc. — Brooklyn, NY

E-commerce Fulfillment Specialist October 2020 – March 2021

Processed online orders using e-commerce and inventory systems.

Maintained accurate customer and shipping data.

Resolved order and system discrepancies.

(2 of 2)

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