Administrative Support

Ruth “Vickie” Walker

Jonesboro, GA ***** phone 678-***-****, email: ***********@*****.***

Summary of Skills

● Exceptional leadership, communication and interpersonal skills

● Type 50-60 WPM, 10 Key by touch 10,000KPH, Basic knowledge of A/P and A/R

● Computer Applications: Proficient in Microsoft Office, Excel, PowerPoint, Microsoft Word, Zendesk, Google docs, and various other office programs and applications

● Experience with dispatching, DAT, Truckstop, Loadboard123, Logistimatics, Carrier 411, Saferwatch, Access, and other shipper portals

Professional History

Hims & Hers, Inc. Customer Experience Agent (Remote) 2023-present

● Respond to patients via email and company internal portal to assist with various treatment plans

● Assist with the medical intake, medications, billing, and cancellation of subscription based products

● Troubleshoot website, payment, shipping, delivery and app related issues

● Educate patients of various treatments, medications, policies and complaints Amazon (Contractor) - Office Admin (Hybrid) 2022-2023

● Communicated via email, chat with Amazon customer vendors to reconcile past due accounts.

● Educated customer vendors on payment options, negotiated payment arrangements, outlined all options in writing, resolved payment disputes

● Determined root cause of discrepancies and created a process to eliminate repetition and decrease delays in workflow.

Sunland Logistics – Logistics Coordinator 2021-2022

● Assigned and dispatched forklift drivers to pick truck orders.

● Reviewed and assigned daily shipments using MS Excel and Outlook.

● Inspected shipments and trailers to ensure product documentation was accurate.

● Coordinated workflow on the dock to ensure tasks assigned and completed. National Parcel – Logistics Lead Coordinator 2019-2021

● Contacted potential logistics vendors to cover open truck loads from various facilities at set price targets.

● Verified insurance information and other criteria based on carrier selection policy set by the company.

● Created new processes for vetting, documenting and booking logistics vendors. .

● Tracked truck loads from booking, pick-up, transit, and all scheduled deliveries. .

● Dispatched trucks as needed.

Walker Transportation Freight Services (Owner/Agent) 2016-2019

● Worked remotely from an in-home office to run the daily operations of the business.

● Worked with shippers and manufacturers to gather info on their logistic needs.

● Issued quotes, provide detailed documentation of deliveries and equipment type.

● Performed sales, marketing, tracking, fulfillment.

● Addressed and resolved all customer and owner/operator problems and concerns. Education

Saint Leo University, Morrow, GA 2013-2016 Associates of Arts Degree, Business Administration 2015

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