Customer Service & Front Desk Specialist

IYANAH BRANTLEY

Midlothian, IL 773-***-**** ****************@*****.***

OBJECTIVE

Professional, dependable, and fast-learning individual with experience in customer service, front desk support, automotive fundamentals, childcare coursework, and esthetics training. Known for a calm demeanor, strong communication, organization, and attention to detail. Seeking opportunities in receptionist, banking, customer service, or hands-on service roles.

CORE SKILLS

• Front Desk & Reception Support

• Professional Phone & In-Person Communication

• Cash Handling, POS & Transaction Accuracy

• Scheduling, Organization & Time Management

• Attention to Detail & Confidentiality Awareness

• Problem Solving & Conflict Resolution

• Team Collaboration & Reliability

• Basic Computer & Data Entry Skills

WORK EXPERIENCE

Team Associate — JoAnn Fabrics & Crafts (Mar 2024 – May 2025)

• Provided friendly, professional customer service in a fast-paced retail environment

• Handled cash, credit, refunds, and accurate register balancing

• Assisted customers with product selection, returns, and questions

• Maintained clean, organized workspaces and followed company procedures

• Collaborated with team members to ensure smooth daily operations

EDUCATION

Bremen High School — Diploma (2024)

GPA: 3.5 Step Team

Relevant Coursework: Child Care & Early Childhood Education, Auto Mechanics, Customer Service Skills

CHILDCARE & INTERPERSONAL EXPERIENCE

Completed high school coursework in Child Care and Early Childhood Education. Experienced in interacting with and supervising children in everyday life, demonstrating patience, responsibility, clear communication, and the ability to maintain a calm, structured environment.

RELEVANT SKILLS – AUTOMOTIVE

• Basic understanding of engines, fluids, brakes, and vehicle systems

• Familiar with shop safety procedures and tool identification

• Comfortable using hand tools (wrenches, sockets, jacks, etc.)

• Fast learner with strong mechanical curiosity

• Clean, organized work habits transferable to shop environments

S/P2 ELECTRIC VEHICLE SAFETY

Completed S/P2 Electric Vehicle Safety training with knowledge of high-voltage awareness, identifying orange cables, lockout/tagout procedures, safe disabling of EV systems, and emergency precautions around battery packs.

BEAUTY EDUCATION & SKILLS

Tricoci University of Beauty Culture — Esthetics Program (2024–2025)

• Facial treatments, skin analysis, and customized skincare routines

• Sanitation, infection control, and state board safety standards

• Client consultations, record keeping, and treatment planning

• Product knowledge and professional recommendations

• Waxing fundamentals and basic body treatments

• Professional communication, client comfort, and confidentiality

I have personal experience and self training/self employment as a hairstylist with hands-on experience performing a wide range of hair services, including braiding, protective styles, and extension installations. Skilled in styling natural and textured hair with strong attention to detail and client satisfaction.

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