Office Administrator with Administrative & Customer Service Focus
Resume:
Linda Regush
Cellular: 403-***-****
Email: *******@*****.**
SUMMARY
Results-oriented professional with extensive experience in customer service and administrative roles. Known for strong work ethic, enthusiasm, and dedication to excellence. Proficient in both written and verbal communication, with a proven ability to work collaboratively within teams or independently. Actively seeking an opportunity to leverage existing skills while gaining new experiences in a challenging and engaging environment. Open to relocation and ready to embark on an exciting new chapter. Key Strengths:
Customer Service Expertise
• Strong ability to address customer needs, educate on product offerings, and resolve complaints effectively.
• Experience managing customer inquiries via phone, email, and in-person interactions. Administrative Skills
• Proficient in payroll processing, accounts receivable management, and generating detailed reports.
• Skilled in office organization, scheduling, and maintaining accurate records. Communication Skills
• Excellent verbal and written communication, ensuring clarity and professionalism in interactions with clients and team members.
Technical Proficiency
• Familiarity with software like Sage, Accpac, SharePoint, and various business systems. Leadership and Teamwork
• Experience delegating tasks, supervising support staff, and fostering a positive, productive work environment.
• Strong ability to work independently and collaborate effectively with teams. Attention to Detail
• Consistently demonstrates meticulous attention to detail in invoicing, reporting, and contract preparation.
Adaptability
• Versatile professional with a proven ability to thrive in diverse industries and environments, such as energy, property rentals, and safety services.
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PROFESSIONAL EXPERIENCE
Stampede Electric Inc., Office Manager
2024 - Current
• Processed biweekly payroll for all employees, ensuring timely and accurate submission.
• Managed employee enrollment in Marrit/Open Circle Benefits programs, facilitating smooth onboarding.
• Accepted and processed payments from clients and vendors with attention to detail.
• Answered company phone calls, delivering professional and courteous communication.
• Remitted payments for Workers' Compensation Board (WCB) and Goods and Services Tax (GST) obligations.
• Allocated payments to appropriate invoices and maintained financial records.
• Assisted in comparing Accounts Receivable (AR) and Accounts Payable (AP) to ensure balanced financial reporting.
• Entered and managed invoices in QuickBooks, ensuring accurate and efficient financial record- keeping.
M.A. Steel Foundry Ltd., Office Manager
2023 - 2024
• Administered monthly & biweekly payroll for all employees, ensuring timely and accurate submission.
• Managed employee enrollment in Sunlife Benefits, facilitating smooth onboarding.
• Accepted and processed payments from clients and vendors with attention to detail.
• Answered company phone calls, delivering professional and courteous communication.
• Remitted payments for Workers' Compensation Board (WCB) and Goods and Services Tax (GST) obligations.
• Allocated payments to appropriate invoices and maintained financial records.
• Assisted in comparing Accounts Receivable (AR) and Accounts Payable (AP) to ensure balanced financial reporting.
• Entered and managed invoices in QuickBooks, ensuring accurate and efficient financial record- keeping.
Alberta Booth Ltd., Office Manager
2021 - 2023
• Processed service invoices with a high degree of accuracy and attention to detail.
• Allocated payments to corresponding invoices and maintained organized financial records.
• Administered biweekly payroll for all employees, ensuring timely and accurate submission.
• Managed accounts receivable by following up on outstanding balances to maintain financial health.
• Onboarded employees to the company benefits program, ensuring seamless enrollment.
• Generated and presented detailed daily DMR reports to management for operational insights.
• Issued customer invoices in alignment with work orders and communicated follow-ups as necessary.
• Coordinated internal communication to facilitate smooth execution of upcoming projects. 3
• Handled incoming calls, scheduled appointments, and ensured thorough booking management.
• Educated clients about products and services, emphasizing benefits and unique features. Coral Canada Wide, Contract and Invoicing Administrator 2020 - 2021
• Drafted and finalized service contracts during designated contract periods, ensuring compliance with requirements.
• Communicated with customers to renew contracts and maintain service continuity.
• Processed service invoices for multiple centers with exceptional accuracy and attention to detail.
• Posted and allocated payments efficiently, maintaining organized financial records.
• Managed accounts receivable by following up on outstanding balances and ensuring timely payments.
• Collaborated with internal teams to coordinate and plan upcoming projects effectively. Direct Energy, Accounts Receivable Coordinator
2019 - 2020 (Company was bought out)
• Processed service invoices for multiple centers with accuracy and attention to detail.
• Posted and allocated payments efficiently, ensuring financial records were precise and up-to- date.
• Managed accounts receivable, diligently following up on outstanding balances to maintain cash flow.
• Prepared and submitted weekly bank deposits while approving and verifying all changes.
• Generated and analyzed daily DMR reports for management to support informed decision- making.
• Reviewed, confirmed, and documented all customer quotes accurately.
• Coordinated internal communication to streamline workflows and plan upcoming projects.
• Rescheduled floating calls and proactively followed up on potential leads to maximize opportunities.
• Answered and managed phone inquiries, maintaining a professional and thorough approach to bookings.
• Educated customers on product offerings, highlighting features and benefits to ensure satisfaction.
Boardwalk Property Rentals, Customer Service Representative 2017 - 2018
• Reviewed and updated daily task lists to ensure operational efficiency.
• Monitored and responded to site emails throughout the day for timely communication.
• Maintained and updated site binders to ensure accurate and accessible information.
• Addressed phone and in-person inquiries, providing customer service.
• Scheduled property showings and conducted suite tours for prospective tenants.
• Entered, edited, and completed CFRMs to maintain accurate records.
• Delivered notices promptly and ensured guest follow-ups were completed effectively.
• Processed rental inquiries and maintained up-to-date tenant records.
• Conducted inspections of empty suites to uphold property standards.
• Performed site walks to ensure lobbies and entrances were clean and appealing. 4
• Collaborated with the site team to resolve issues and improve processes.
• Prepared and deposited funds at the bank accurately and on time.
• Organized and prepared move-in and move-out packages for tenants.
• Managed inventory control, including receiving, transferring, and allocating stock.
• Recorded associate hours to ensure accurate payroll processing.
• Coordinated with contractors to confirm timely arrival and completion of scheduled work.
• Facilitated effective communication with site associates to ensure cohesive operations.
• Handled customer complaints professionally, resolving issues in a timely manner. KBM Commercial Floor Coverings, Administrative Assistant 2016 (Company Restructure)
• Provided daily support to sales representatives, ensuring seamless operations and workflow.
• Organized and maintained desk, files, and quotations to enhance efficiency and accuracy.
• Facilitated the sending and receiving of quotations with timely follow-ups.
• Reviewed specifications, blueprints, and Division 9 documents to ensure compliance.
• Requested pricing from representatives and coordinated material orders for projects.
• Scheduled jobs and collaborated with dispatch and warehouse staff for smooth execution.
• Worked closely with installers and managed material orders to meet project timelines.
• Liaised with clients to coordinate work and provide timely updates on material ETAs.
• Managed LEED documentation and gathered maintenance and warranty records as needed.
• Handled courier requests for samples, documents, and other client needs.
• Responded to emails and calls promptly, maintaining professionalism and reliability.
• Completed day-to-day administrative tasks with precision and adaptability.
• Trained in Sage, Accpac, and Service Manager systems to streamline workflows.
• Provided assistance to accounting, warehouse, and sales departments as required.
• Covered reception duties, including breaks and absences, ensuring consistent office operations.
• Supported assigned administrative assistants and sales teams during peak workloads. Enseco Energy Services, Contract Administrator
2014 - 2015
• Proofread, edited, and finalized requested documents, including specification sheets and format conversions.
• Maintained and updated SharePoint data, including tickets, fleet records, and office forms.
• Updated and managed key reports such as Rig Activity Reports, Well Counts, and Rig Data Reports on a weekly basis.
• Coordinated and hosted WebEx meetings for the Production Testing and Directional Drilling Divisions.
• Answered and redirected calls professionally, supporting internal communication across the organization.
• Assisted with accounts receivable and payable filing to ensure smooth financial operations.
• Created purchase orders and managed mail distribution and courier services.
• Organized special events, including meetings and corporate celebrations.
• Operated PolyCam systems for conference calls and maintained workflow charts for accuracy. 5
Enseco Energy Services, Office Manager
2012 - 2014
• Supervised and coordinated workflow for support staff, ensuring task delegation and motivation in a positive work environment.
• Generated and submitted detailed monthly reports for senior executives.
• Prepared and processed invoices for accounting, coded and scanned documents, and organized them for forwarding to headquarters.
• Mediated employee conflicts with diplomacy and humor, fostering strong team relationships.
• Provided assistance to clients and supported fleet management for a fleet of 25 vehicles.
• Organized company events, including team meetings and social activities.
• Proofread and ensured accuracy in reports and outgoing documents Enseco Energy Services, Receptionist
2010 - 2012
• Delivered comprehensive administrative support across all departments.
• Managed office supplies procurement and maintenance of equipment.
• Created and processed purchase orders for employees with timely accuracy.
• Answered and directed a high volume of calls (100+ daily) to appropriate extensions or mobile numbers.
• Handled expense reports for managers and field staff, ensuring proper documentation.
• Scheduled and facilitated new hire orientations and onboarding procedures.
• Coordinated drug and fit testing for new hires to meet compliance standards COMPUTER SKILLS / SOFTWARE
• Windows
• Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• SharePoint
• Sage
• Accpac
• Simply Accounting
• QuickBooks / QuickBooks Online
INTERESTS & RECREATION
• Dancing
• Walking outdoors
• Mountains
• Reading
• Music
REFERENCES AVAILABLE ON REQUEST
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