Versatile Administrative and Healthcare Support Professional

Last Updated on **th January ****

Carrie Brooks

************@*****.*** 774-***-****

EXPERIENCE

BETH ISRAEL DEACONESS HOSPITAL PRIOR AUTHORIZATION SPECIALIST April 2024 - Present Plymouth, MA

• Ensuring that the patient meets the eligibility requirements for the service or procedure

• Confirming that the patient’s insurance covers the service or procedure

• Getting the necessary authorization from the insurance company

• Monitoring the status of pre-authorizations and notifying administrative assistants of due dates

• Recording the appropriate information in the patient’s record

• Collaborating with healthcare providers and insurance providers to gather information and clarification BETH ISRAEL DEACONESS HOSPITAL CENTRAL SCHEDULING ASSISTANT December 2022 - April 2024 Plymouth, MA

• Collaborating with patients, physicians, and clinical staff to schedule appointments and medical procedures efficiently

• Managing incoming phone calls, emails, and other inquiries, providing excellent customer service

• Utilizing scheduling software to enter and update patient information, ensuring accuracy and completeness

• Conducting patient insurance verification and pre-authorization, minimizing billing issues and improving revenue collection HOMESMART FIRST CLASS REALTY REALTOR

March 2021 - Present Plymouth, MA

SUCCESS REAL ESTATE REALTOR

September 2017 – March 2021 Marshfield, MA

BRANCA ORAL SURGERY PATIENT CARE COORDINATOR / DENTAL ASSISTANT April 2016 – September 2018 Hanover, MA

• Scheduled patients, processed payments, managed paperwork, and assisted with oral surgery

• Prepared treatment plans, verified insurance, created estimates, and resolved unpaid claims DR. STUART LISS, DMD LEAD CERTIFIED LICENSED DENTAL ASSISTANT September 2013 – March 2016 Hanover, MA

EXAMONE LIFE INSURANCE MEDICAL EXAMINER

May 2012 – June 2015 Braintree, MA

• Worked as a self contractor to provide medical exams. Took vital signs, took blood/urine samples and processes specimens

• Obtained patient medical history and ensured the completeness of patient documentation JORDAN HOSPITAL LABORATORY ASSISTANT

September 2007 – May 2012 Plymouth, MA

• Registered patients, verified insurance information, trained staff on lab practices and procedures and performed specimen collection in hospital, outpatient and nursing home settings JORDAN HOSPITAL MEDICAL SECRETARY

June 2001 – September 2007 Plymouth, MA

EDUCATION & CREDENTIALS

MASSASOIT COMMUNITY COLLEGE CERTIFIED DENTAL ASSISTANT May 2013 Canton, MA

SKILLS

OFFICE

Office Management • Administrative Support • Inventory Control • Appointment Scheduling • Records Management • Customer Service • Personable • Efficient • Productive DENTAL

Cosmetic Dentistry • Endodontics • General Dentistry • Oral Surgery • Dental X-Rays • Patient Care • Laboratory Operations

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