Senior Client Support & Claims Professional

Jean Pierre Barreto Baldrich

C: +1-407-***-****: *******************@*****.***

Core Competencies

Bilingual in English and Spanish

Proficient in Microsoft Office

Critical thinker

Adept in Photoshop & After Effects

Ability to cope with high stress

Excellence in customer service

Highly experienced with tourism

Solid time management skills

Team player

Senior claims experience

EXPERIENCE

Hertz Orlando, Florida

Rental Agent July 2022 - Present

● Sell insurance, gasoline, & GPS to increase company’s sales

● Exhibit excellent customer service to over 100 clients daily from over the world

● Handle different programs for various rental car systems

● Maintain a calming presence for upset clients speaking different languages or traveling with families

Europcar San Juan, Puerto Rico

Rental Agent October 2018 - July 2022

● Provided clients with the necessary vehicles for a smooth vacation

● Ensured proper processing and handling of paperwork

● Specialized in the claims department

● Expertly trained new hires in all areas of the business FEMA San Juan, Puerto Rico

Disaster Recovery December 2017 - September 2018

● Contributed on a team after Hurricane Maria to fix home electricity, plumbing, windows, and roofs

Payless Car Rental San Juan, Puerto Rico

Rental Agent 2006 - November 2017

● Provided client support when rental issues occurred

● Promptly created appointments to fit the needs of clientele

● Increased business revenue by promoting packages EDUCATION

Daytona State College

Daytona Beach, Florida

Associate of Arts in Computer

Programming

1996 - 1998

Florida Institute of Technology

Daytona Beach, Florida

Aviation License

1994 - 1995

INTERESTS

Madyatch Studio

Studio Music Composer

- Record well-known and new

artists of all music genres

- Video and music editing

- Coach singers

Musician, Composer, & Drummer

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