Entry-Level IT Support Specialist Resume Title

Pachia Xiong

Saint Paul, MN *****.*********@*****.*** 651-***-****

PROFESSIONAL SUMMARY

Entry-level IT Support professional with strong experience in troubleshooting, documentation, and customer-facing support within healthcare and service environments. Proven ability to follow technical procedures, manage sensitive information, document issues accurately, and communicate clearly with users and team members. Seeking an IT Support Specialist or Help Desk Technician role with opportunities to grow into cloud and systems support. TECHNICAL SKILLS

IT Support & Troubleshooting (Tier 1) • Ticketing & Documentation • User Support (Phone & In-Person) • Microsoft Word, Excel & Outlook • Windows OS (Basic Support) • Data Entry • HIPAA & Data Security Awareness • File Management • Time Management & Issue Prioritization PROFESSIONAL EXPERIENCE

Behavioral Therapist – HIA (December 2022 – Present)

• Documented detailed session notes and entered data into electronic systems with accuracy

• Followed structured protocols and troubleshooting steps

• Communicated issues, updates, and resolutions with team members

• Maintained confidentiality and compliance with data protection standards Shipping Clerk – Activar Inc, Bloomington, MN (Oct 2023 – Jun 2024)

• Used internal systems to scan, track, and verify inventory

• Identified and corrected data discrepancies

• Followed standard operating procedures in a fast-paced environment Personal Care Assistant – Regions Hospital (Sep 2021 – Dec 2023)

• Entered and updated data in electronic charting systems

• Responded to requests and prioritized tasks efficiently

• Followed HIPAA and data security policies

Customer Service Associate – CEC Entertainment (Mar 2019 – Sep 2021)

• Provided front-line support and resolved customer issues

• Used POS and internal systems

• Escalated issues appropriately

EDUCATION

High School Diploma – Harding High School

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