Bilingual Entrepreneur and Multilingual Customer Specialist
Resume:
Ana Alva
Bilingual Entrepreneur Lady
Orem, UT **057
********@*****.***
Professional Summary
Open flexible schedule availability Reliable fast learner. I’m fluent in English, Spanish and moderate mandarin. I got great computer, customer service and problem solving skills. Ai curious Authorized to work in the US for any employer
Work Experience
Marketing Insurance Assistant
Titan Insurance Group-Sandy, UT
August 2018 to Present
• Taking inbound and outbounds calls
• assisting with customer service
• marketing
• Discuss the product and services we offer
*on site and remote work
Reception Assistant
Nail Salon-Ponte Vedra, FL
October 2022 to March 2023
• Taking calls answering questions
• Processing payments
• Assist book and reschedule appointments
• Prepare the massage chair for the pedicure service
• Prepare the table for nails services
• Clean and disinfect and dust off tables and chairs
• Organize nails polish
They only paid hourly & had to move
Cashier and Customer Service
Panera Bread-Nocatee-FL
November 2022 to February 2023
• Take orders on the computer
• Clean tables and chairs and booth
• Change and fill up coffee
• Organizing the pastry
• Organizing the bagels
• Cutting bacon
They only paid hourly & had to move
Nanny/Babysitter
Worked for my self-Ponte Vedra, FL
October 2022 to February 2023
• Get ready for school in the morning give her milk breakfast water & snacks
• Comb her hair and help with jewelry or any accessory
• Help her with her shoes and jacket
• In the afternoon, pick her up from school, give her snacks, take care of her
• If anything was dirty after eating just wash it, and clean it
*watch over her until parents return
Customer Service Representative
Maximus-Sandy, UT
November 2021 to March 2022
• Assistant with inbound calls
• Health insurance applications
• Escalations
• Transfers
Hourly plus bonus
Stopped working because they close the company
Translator/Interpreter
Chuky china-Guangzhou
January 2006 to November 2011
• I translate from English to Spanish to mandarin.
• Was a translator from age 11-16 yrs old in China for containers of dozen of products anything from outfits toys etc
• Got paid with yuan clothing and food. It was a great job. Entrepreneur/Small Business Owner
my self-Peru
January 2009 to December 2010
• Return to sell jewelry from ages 14 to 15 years old
• Very creative and improved
Left the country so didn’t sell there anymore
Entrepreneur/Small Business Owner
my self-Peru
January 2001 to December 2006
• I been selling lemonade cookies
• lollipops
• jewelry
• magazines perfumes products.Since I was little from ages 6 to 11 years old Education
Nails (Graduate)
Top Nails & Hair Beauty School-Taylorsville, UT
April 2022 to June 2024
High school diploma
MVHS-Orem, UT
November 2011 to May 2013
Skills
• Editing
• Web design
• Apple Remote Desktop
• Public speaking
• DocuSign
• Financial services
• Spanish
• Nannying
• Mandarin
• Customer service (10+ years)
• Empathy
• Mac OS
• Integrity
• Door-to-door
• Computer networking
• Microsoft Outlook
• Time management
• Telemarketing
• Marketing
• Microsoft Office
• Google Docs
• Administrative experience
• Google Ads
• Writing skills
• YouTube
• Analysis skills
• Photography
• WordPress
• Office management
• Interpretation
• B2B sales
• Fair Housing regulations
• Personal assistant experience
• iOS
• Construction sales
• Outbound sales
• Canva
• Microsoft Windows Server
• Translation
• Account management
• Fast typer
• Sales management
• School experience
• Social media marketing
• Customer communication
• Business development
• Travel planning
• Intermediate
• Hospitality
• Bilingual (10+ years)
• Communication skills
• Market research
• Video editing
• Prospecting
• Debits & credits
• Sales
• Inbound Calls
• Fluent
• Budgeting
• Organizational skills
• Upselling
• HIPAA
• Microsoft Word
• Negotiation
• Outside sales
• Technical accounting
• Weight loss
• B2B
• Training & development
• Medical records
• Computer literacy
• Banking
• Customer service
• Nail Care
• Outbound Calls
• Spanish (10+ years)
• Adaptability
• HubSpot
• Customer support
• Workday
• Workers' compensation
• Social media management
• Customer relationship management
• Direct sales
• Inside sales
• Insurance verification
• Medical administrative support
• Dealership experience
• TikTok
• English
Languages
• Spanish - Expert
• Mandarin - Intermediate
• English - Expert
Certifications and Licenses
Nail Technician License
Present
I renew my license when need to
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