Customer Support Professional with Remote Experience

Melani Mullins

*** ****** **., ***. **. Altamonte Springs, Fl 32701

Phone: 689-***-**** E-Mail: *********@*****.*** MM Objective

My objective is to learn and grow professionally in a fast-paced, competitive environment. My long-term goal is to become a leader and advance further in my field through dedication, teamwork, and perseverance. My short-term goal is to secure and maintain a steady job with ample opportunities for advancement, which will enable me to achieve my career aspirations.

Experience

Spectrum – Customer Solutions June 2025 - Present

Spectrum is one of the leading providers of TV, internet, and voice services, with the fastest-growing mobile activations in the nation. My role in customer solutions was to provide customers with alternatives to canceling their service, thereby retaining their business, by offering them customized plans that fit their needs. Aside from upgrading accounts, we also identified opportunities to save our customers money by bundling services, such as mobile, streaming TV, and gigabit internet, so they can have blazing-fast speeds at home. In this role, I have received various awards and also began working remotely. Circle-K – Assistant Manager February 2024 – June 2025 Circle K Stores, Inc. is an American chain of convenience stores that is headquartered in Tempe, Arizona, and owned by Alimentation Couche-Tard, Inc., based in Laval, Quebec, Canada. My job duties include assisting the Store Manager in overseeing station-store operations. Help with hiring, supervising, and working with the staff to accomplish daily tasks, bookkeeping, and merchandising. Help to maintain high standards and provide fast and friendly service to our customers. Care about my customers and set an example for the rest of my staff.

Ross – Cash Register / Merchandising August 2018 – March 2020 Since 1982, Ross has provided high-quality department and specialty store brands at significant savings. My duties here consisted of operating the cash register, checking out customers, and replenishing stock. My favorite thing about this job was always being busy and having something to do. I enjoy being proactive and helping my teammates once I've completed my assigned tasks. Achievements

Top Mobile Yield – October

4% Mobile Club (Aug 30 – Sept 5, Sept 6-12, Sept 13-19)