Systems Administrator with 10+ Years Experience

TYRONE E. BROWN II

Systems Administrator

Contact

***** *. ******** ***.

Glenn Dale, MD 20769

301-***-****

**********@*****.***

Profile

Systems Administrator with ten plus years of experience hardening and troubleshooting virtual machines in an agile environment. Develops and maintains operating systems while also providing technical support with excellent customer service.

Education

Diploma • June 2006

Eleanor Roosevelt High School

Greenbelt, MD

Prince George’s Community College

Largo, MD

Key Skills

Comptia Security + Certified

Windows

Linux

IOS

VMWare

SCCM

Azure Active Directory

Veeam Backup & Replication

Hyper-V

Virtual Machine Manager

Interests

Technology

Sports

Art

Real Estate

Travel

Experience

Systems Administrator • July 2018 - Present

IceTech Inc. • Washington, DC

Helped design and build Hyper-V virtual machines on VMware ESXI environment. Troubleshot server virtualization products like VMware and Hyper-V manager. Responsible for patch management, package installation/upgrades, and kernel enhancements. Installed and supported production applications. Troubleshot and resolved Network issues. Provided capacity and performance analysis on applications. Installed windows software packages. Extensive server performance monitoring with Solarwinds. Configures and support applications. Provides operation and maintenance support for current versions of various applications. Manages service tickets using ServiceNow.

Systems Administrator • December 2016 – May 2018

Infozen/Mantech • Bethesda, MD

Managed the backup infrastructure using Veeam backup & replication in a Windows Hyper-V environment. Patch and troubleshoots Hyper-V machines with critical issues. Installs & configures virtual machines before handing them over to DevOps team for deployment. Manages and monitors Cisco Flexpod chassis environment using UCS Manager. Creates tape servers and media pools for new sites standing up new Hyper-V machines. Works with server deployment team to build out new Windows and Linux machines. Assists with data center site moves including updating new IP’s and bringing machines back online using IDRAC. Installs software / applications on requirement basis, required packages, security patches, bug fixes, and Kernel updates. Creates disk quota, assign file permission, and user access control on files and directories. Updates and scans tape libraries while moving tapes into proper media pools. Provides data centers with site performance analysis and log files. Uses Data Center Expert Struxureware to monitor rack PDU’s, UPS batteries, and environmental monitors at remote data centers. Assists Field Service Engineers with hardware replacement and troubleshooting.

Helpdesk Associate • Sept 2014 – Dec 2016

Calibre Systems Inc. • Rockville, MD

Provided tier 1 & 2 support to customers. Managed assigned functions at the helpdesk and provided first line operational support to agency users nationwide. Scheduled, performed installation, troubleshooting, upgrades, and managed configurations. Adept at troubleshooting systems, engaging peers and vendors as needed. Provide documentation to the team’s runbook per manager’s request. Proposed and implemented system enhancements (software and hardware updates) that will improve the performance and reliability of the system. Coordinated necessary maintenance and installations across partners to ensure minimal impact for users. Responded to problem reports from users and partners promptly to isolate root cause and assisted other team members as needed. Maintained and imaged Dell and IBM workstations, laptops, HP printers and copiers. Provided on call support for issues and requests. Account administration for windows 8 and windows 10 environments. Removed computer viruses. Recover data and re-image PCs due to hard drive and or viruses.

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