Payroll Analyst with 9 Years Experience

Valerie Thomas

***************@*****.*** 317-***-**** Indianapolis, IN

SUMMARY

Payroll Analyst with 9 years of experience in customer service and payroll assistance. Proven expertise in payroll processing, tax management, and employee verification at Paychex, Inc., with strong skills in QuickBooks, Workday, and Oracle. Adept at leveraging technical support and CRM software to enhance payroll operations and client satisfaction.

WORK EXPERIENCE

Paychex, Inc. Indianapolis, IN

Payroll Representative Jun 2022 - Present

• Support self-service clients with online payroll services, ensuring accuracy and compliance with state tax regulations.

• Facilitate workers' compensation and payroll processing to streamline client operations.

• Verify and update employee information, maintaining accurate records for clients. The Finish Line Indianapolis, IN

Customer Service Representative Jun 2019 - Jun 2022

• Facilitated customer orders and invoices.

• Provided comprehensive support throughout the purchasing process.

• Managed shipment tracking inquiries.

• Ensured timely updates and resolution of any issues arising post-dispatch. FitzMark, Inc Indianapolis, IN

Carrier Relations Associate Nov 2017 - May 2019

• Negotiated competitive rates to close on contracts.

• Supporting dispatchers to ensure efficient coordination and communication.

• Tracked shipments and delivery status.

• Maintained regular customer communication to provide timely updates and enhance service satisfaction. Conduent Indianapolis, IN

Customer Care Advocate Oct 2015 - Nov 2017

• Audited and Facilitated resolution of medical claim.

• Reviewed denials and approvals, to ensure precise and prompt communication through various channels.

• Collaborated with team members to improve the accuracy and quality of information provided to clients. SKILLS

Call Center • Customer Service • Sales • Communication Skills • CRM Software • Salesforce • Account Management

• Technical Support • Workday • Tax Experience • QuickBooks • Payroll • Oracle • Adobe Acrobat • Cash Handling • Leadership • Conflict Management • Google Suite • Microsoft Excel • Microsoft Office CERTIFICATIONS

CPR Certification

RBT Certification

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