Data Support Specialist with Transportation Expertise
Resume:
APRIL
ROBINSON
Jeffersonville, United States
********@*****.***
PROFESSIONAL SUMMARY
SKILLS
Data Collection
Technical assistance
Failure resolution
Technical solution analysis
Call Management
Process non us applications
Issue driver's license,permit, identification
Driver's history records
Cashier
Traffic school enrollment
Ignition interlock enrollment
Process reinstatement fees
Process CDL paperwork through the portal
EXPERIENCE
Support Specialist
Kentucky transportation Cabinet Louisville, United States
April 2020 - Current
Assisted customers with technical issues via phone, email, and chat support.
Conducted remote support sessions with clients to resolve technical problems.
Kept detailed records of customer interactions, transactions, and problem resolutions in CRM database.
Identified opportunities for upselling products or services based on customer needs.
Trained new team members on company procedures and support tools.
Participated in meetings and conferences related to industry trends and best practices.
Handled customer inquiries, payments and service requests.
Delivered fast and friendly service to handle questions and service complaints.
Enhanced customer satisfaction with fast, knowledgeable service.
Anticipated needs and resolved problems to keep customers happy.
Met personal, team and company goals in customer service environment.
Built trusting relationship with customers to better understand needs.
Participated in workshops and seminars to continuously improve personal skills related to position.
Completed administrative tasks such as filing paperwork or organizing digital documents related to customer interactions.
Trained new Customer Service Representatives on company policies, procedures, and best practices.
Answered customer inquiries via phone, email, and chat.
Followed up on unresolved cases to keep customers informed of progress towards solution.
Assisted customers in navigating company website or application during support interactions.
Maintained customer records by updating account information in database.
Escalated issues that could not be resolved independently to supervisors or managers for further assistance.
Gathered and verified required customer information for tracking purposes.
Updated records with details of customer interactions and transactions.
Conferred with customers by telephone or in-person to provide information about products or services.
Kept records of customer interactions or transactions, recording details of inquiries and actions taken.
Set up customer accounts in system and updated details to reflect current information.
Determined charges for services requested, collected deposits and payments, or arranged for billing.
Clerk
Census Bureau Jeffersonville, United States
November 2019 - October 2020
Perform manual hand assembly tasks.Box and log files shipped in from different areas of the United States for storage, perform limited typing on computer, check documents coming in or going out of the warehouse reviewed and file documents going out or coming in, assist in various transcription operations transcribing data to schedules, forms or other records. operated the guillotine machine and operated a mail processing shorter, set up, operate and maintain basic mail processing equipment.
Daycare Teacher
Safe Harbour Daycare Clarksville, United States
February 2019 - November 2019
Working in daycare as a teacher taking care of the infants the 3-year-olds and pre-ks greeted parents who are on their way to work, helping to feed the children seeing after their needs keeping them safe from harm, keeping their areas clean
Receptionist
Norton Healthcare Immediate Care Center Louisville, United States
October 2016 - February 2019
Greeted visitors coming in for appointments or walking. Received their payments. Checks, credit card payments, or cash payments. Answered calls coming in, registered drug screens, verified demographic and insurance coverage information
EDUCATION
Male, Louisville, United States
September 1970
Conputer technology
Watterson college skills, Louisville, United States
June 1985
LANGUAGE
Englishaspose_nerdinfographic_0_4.5
Proficient (C2)
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