Operations Leader - Growth & Team Development Expert
Resume:
Bridget Alston
***********@******.***
Professional Summary
Exceptional Operations Manager/Restaurant Manager focused on successful team building, cost-cutting, and operational growth. Committed to building high-performing leaders. Operations Manager/Restaurant Manager experienced in exceeding sales, creating a positive culture based on trust, and accountability. Attentive, goal-oriented, and vigilant in personal safety measures and food safety.
Hiring and Onboarding
Records Organization and Management
Management Training
Originality and Creativity
Morale Improvements
Operational Efficiency
Problem Anticipation and Resolution
Sales Tracking
Focus and Follow-Through
Motivational Leadership
Education
Cape Fear Community College Wilmington, NC
Associate of Arts in Historic Preservation And Conservation
Certifications
Serve Safe Certified
2022-2026
Work History
July 2024 - present
Love's Travel Center, Mebane, NC
General Manager of 3 Food Concepts
Motivate, train, and mentor employees to maximize performance.
Manage multiple projects simultaneously using organizational and analytical skills.
Oversee daily deposits and weekly inventory counts. Delegating these tasks to the Restaurant Assistant Managers
Resolved problems promptly to elevate guest experiences from good to great.
Mentor and motivate all my management staff to achieve challenging business goals, such as P&L, SOS, and guest interactions
Consistently scoring 99/99.5 with the Health Dept in all 3 food concepts, also achieving Gold with ECO-Sure
Building relationships with vendors and merchandisers for retail, as well as upper management from allover the country.
August 2017 - May 2024
Carolina QSR Group, Durham, NC
General Manager of Operations
Trained, coached, and mentored staff to support smooth adoption of new customer-first programs.
Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Improved productivity while reducing staffing and operational costs by 6%.
Designed a modern employee recognition program that boosted productivity and improved morale.
Led company to successful product launch and growth by developing an initial product roadmap and go-to-market strategy.
Enhanced and redefined organizational structure to maintain the company's competitive edge across territories.
May 2008 - June 2017
Luihn Food Systems Raleigh, NC
General Manager
Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Developed and maintained relationships with customers and suppliers through account development.
Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Implemented operational strategies and effectively built customer and employee loyalty.
Set, enforced, and optimized internal policies to maintain a responsive and productive work environment.
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