Customer Service Professional with 20+ Years Experience

Teri L Wright

***** ****** ***** ********, ** ***21

805-***-****/ *******@*****.***

Professional Summary

Motivated Cutomer Service Representative / Call Center with over 20+ years experience in a fast-paced, team-based environment. Driven and proven sucessful at achieving estabilished targets and team goals. Personable and professional communicator.

Skills

Ten key by touch Order fulfillment

Money handling abilities Customer Service

Complaint resolution Credit Card processing

Computer proficient Call Center

Data Entry Good listening skills

Professional telephone demeanor Follow up

Work History

CFS Tax Software

Customer Service Representiave / Simi Valley CA May 2012- July 2018

Answered incoming calls

Processed email and fax orders as well as phone orders

Provided elevated customer service to generate loyal clientele

Assisted customers with there installation of software

Outgoing soft sales calls

Shipping UPS and USPS

Collections

Quotes

H & R Block

Enrolled Agent / Moorpark Office- November 2011- April 2012

Processed Tax returns for the tax season and year of 2011.

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