Customer-Focused Sales Professional
Resume:
Sales
Associate
TJ MAXX, Dedham,
MA March **** -
Current
Front Desk
Associate
YMCA Daycare,
Huntington, MA
January 2024 -
December 2024
Barista
Starbucks, Boston,
MA June 2023 -
January 2024
BIANCA
RIVERA
Boston, MA 01945
**************@*****.***
Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Skills
Work History
Scheduling
Hospitality and accommodation
Customer service and communication skills
Multi-tasking in fast paced environments
Handling payment and maintaining records
Creating a welcoming, relaxing guest experience
Friendly customer service
Engaged with customers to build rapport and loyalty. Solved customer challenges by offering relevant products and services. Maintained calm demeanor and professionally managed issues in busy, high-stress situations. Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Answered customer questions about sizing, accessories, and merchandise care. Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Maintained cleanliness and organization of front desk area. Answered guest questions and offered referrals to local points of interest. Trained new team members with positive reinforcement and respectful, encouraging coaching. Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Operated espresso machines and commercial coffee brewers to create beverages. Child
Caregiver
YMCA, Boston, MA
November 2022 -
February 2023
High School
Diploma
Connections Academy, Boston, MA Expected in June 2026 Education
Cleaned counters, machines, utensils, and seating areas daily. Applied positive behavior management techniques to enhance social interactions and emotional development.
Introduced children to educational games and activities to boost learning. Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
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