Customer Service & Relationship Leader

Ikaika Bell

619-***-**** ***********@*****.***

SUMMARY

Reliable and upbeat. Dedicated and dependable relationship builder with excellent organizational strengths and superior work ethic.

SKILLS

Conflict Resolution

Organizational skills

Time management

Customer service excellence

Attention to detail

Relationship Building

Problem-Solving

Critical Thinking

EXPERIENCE

Customer Service Representative, Erewhon, September 2024-Current Studio City, California

Performed administrative tasks such as filing paperwork, updating databases and generating reports.

Provided excellent customer service to resolve customer complaints in a timely manner. Tracked orders from start to finish to ensure timely delivery of goods or services. Gathered customer feedback through surveys and used the data to improve customer service.

Developed strong relationships with customers by providing personalized assistance and support.

Front of House Manager, Leilanis Cafe, July 2018-Current Pacific Beach

Resolved guests complaints while maintaining positive customer environment. Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.

Performed cash handling activities and secured nightly bank deposits. Utilized upselling techniques to maximize revenue and increase customer satisfaction. Developed and implement marketing initiatives to increase sales and revenue. Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.

Server/Lead Busser, True Food Kitchen, January 2023-August 2024 San Diego, CA

Presented menus to patrons to answer questions about offered items and make suitable recommendations.

Cleaned tables and chairs to prepare dining area for next customers. Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.

Maintained and tracked company inventory items to prevent discrepancies and material losses.

Retail Sales Associate, Zara, September 2022-July 2023 UTC

Greeted customers and helped with product questions, selections, and purchases. Stocked merchandise, clearly labeling items, and arranging according to size or color. Maintained clean sales floor and straightened and faced merchandise. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Helped customers complete purchases, and locate items. Used POS system to process sales, returns, online orders, and gift card activations. EDUCATION AND TRAINING

High School Diploma

University City Sr. High School, San Diego, CA June 2022

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