Senior Telemarketer with Leadership Experience
Resume:
Samantha Loyd
LaGrange, GA *****
*********@*****.***
Summary
High-energy Telemarketer with 11 years of experience in call center environments. Experienced with handling inbound and outbound calls. Focused on promoting company image of quality, professionalism and integrity. Skills
Warm calling
Performance-driven
Product and service understanding
Skilled negotiator
Product understanding
Experience
November 2019 to June 2021
Blue Yonder Marietta, GA
Remote Telemarketer
Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.
Contacted private individuals or businesses by telephone to solicit sales. Gave information about available products and services, including membership details and purchase advantages.
January 2016 to November 2019
Need Results Now Charleston, SC
CEO
Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Analyzed and determined courses of action to align operations and revenue performance with organizational goals.
Implemented robust policies and organizational structures to underpin successful expansion and drive continuous growth.
Established and oversaw strategic business actions and streamlined operations. November 2010 to July 2015
Merchant Cooperative Goose Creek, SC
Sales Manager/Trainer
Reduced process lags by effectively training agents on sales strategies, best practices and protocol.
Recruited, trained and mentored all sales team members and offered continuous support for professional development.
Created and coordinated group training classes in alignment with company sales objectives.
Evaluated training programs to determine effectiveness and increase employee retention.
Education and Training
5 1976 Lagrange College Lagrange Ga
Bachelor of Arts Business Administration
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