Results-Driven Tech Sales and Support Professional

Objective: Results-driven professional seeking employment to contribute to organizational growth and success.

Professional Certifications:

CompTIA Security+ S+

Cisco Certified CCNA

Education

Network Specialist Course GRADUATION 2024

Animation School of Visual Arts GRADUATION 2007

Bachelor of Science (Animation)

Uniondale High School GRADUATION 2003

Lab Technical Support: Arista Careers – 05/2023- 2024

Provided comprehensive technical support for virtual lab environments.

Configured and maintained virtual lab setups for optimal functionality.

Troubleshot and resolved technical issues with virtualization platforms and tools.

Collaborated with faculty to design and deploy virtual lab exercises.

Assisted students in accessing and navigating virtual labs.

Configured and managed routers, switches, and network devices.

Troubleshoot network connectivity and performance issues.

Home Depot Sales Specialist -2016 – 2024

Provided expert guidance and personalized solutions to customers, ensuring an exceptional shopping experience.

Assisted customers with product selection, offering detailed knowledge on features, benefits, and usage.

Managed inventory, ensuring products were well-stocked, organized, and displayed to maximize sales potential.

Trained new team members on product knowledge, sales techniques, and customer service standards.

Utilized point-of-sale systems to process transactions efficiently, maintain accurate records, and handle customer inquiries.

Resolved customer issues and complaints promptly, maintaining a high level of customer satisfaction.

Stayed up-to-date with industry trends and product developments to provide informed recommendations.

Achieved and often exceeded sales targets through proactive customer engagement and effective selling strategies.

US Marine Corps & US Army National Guard 2010 – 2013

Completed rigorous training programs to develop physical endurance, tactical skills, and leadership abilities.

Deployed to Afghanistan, serving in various capacities that demanded adaptability, resilience, and operational efficiency in a high-risk environment.

Certified Specialist in Information Technology, applying technical expertise to support communication systems and maintain operational readiness.

Trained in surveillance and security, effectively monitoring and securing sensitive areas to protect personnel

Adhered to strict protocols and procedures, ensuring compliance with military standards and regulations.

Market Manager Mitchell Field Commissary, August 2006 – September 2009

Coordinated with store management and Kraft representatives to develop and execute promotional strategies and product displays.

Maintained inventory levels, monitored stock rotation, and ensured timely restocking of products

Trained and supervised vendor stock staff, ensuring that they adhered to company standards

Conducted regular audits of product displays and inventory to ensure compliance with company policies

Provided detailed reports on product performance and market conditions to offering insights for strategies.

Children Camp Counselor Kennedy Memorial Park, - 2001- 2005

Supervised groups of children through daily camp activities, ensuring a safe and enjoyable environment.

Developed and implemented age-appropriate recreational programs, fostering creativity, teamwork,

Provided emotional support and conflict resolution, helping children build social skills and positive relationships.

Collaborated with fellow counselors to organize special events

Monitored the well-being of campers, addressing any concerns with empathy and prompt action.

Maintained open communication with parents and guardians, providing updates on their children’s progress.

Ensured compliance with camp policies and safety protocols, minimizing risks and creating a secure atmosphere.

Skills

Technical Troubleshooter: swiftly resolving technical challenges, ensuring seamless operations.

Network Configuration: Expert in managing high-performance network infrastructures.

IT Support Authority: delivering exceptional technical support that exceeds user expectations.

Dynamic Team Leader: ability to inspire and lead teams to surpass objectives and achieve excellence.

Customer Experience: Passionate about customer journeys and resolving inquiries with precision.

Creative Marketing Visionary: Strategically drives brand prominence and business growth

Expert Educator: Dedicated to empowering students with knowledge and engagement.

Surveillance and Security: Adept in securing sensitive environments with advanced surveillance and security techniques.

Multilingual Communicator: Fluent in English, French, and Spanish,

*.**************@*****.***

Joshua Martin

1+ 516-***-****

JM

Hempstead, New York

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