Quality Control & Operations Professional

TANGELA HUMES

Newnan, GA 954-***-**** *******@*****.***

To secure a challenging position in a reputable organization

to expand my learnings, knowledge, and skills

FEB 2020- CURRENT

APRIL 2021- MAY 2022

QUALITY CONTROL ASSOCIATE- HELLO FRESH

Auditing merchandise sent to customer per order request; Audit assembly line and kitting lines making sure dates and products are correct according to bay maps, Audit workers on lines making sure all are following colorectal procedures when packing boxes.

WENDY’S- SHIFT MANAGER

Train and coach new hires/crew, provide direction and delegate daily work assignments to crew. Ensure that crew members are following company standards and state laws. Maintain operations of the building.

JUL 2017-

FEB 2020

AUG 2013-

MAR 2017

APR 2023-

OCT 2012

LINE OPERATOR- DURACELL

Inspecting, packing and printing labels, using correct packaging specification. Meticulously looking for defects and reporting to the Line Operator. Maintain the work area and equipment in a clean and orderly condition. Describe and solve technical manufacturing issues both verbal and written.

CUSTOMER SERVICE REPRESENTATIVE- ALORICA

Manage various incoming and outgoing customer service-related calls. Resolves customer questions, complaints and collections inquiries in a professional, helpful manner.

TEAM LEAD/ VOLENTEER COORDINATOR- REEDEEMING WORD

Set goals and deadlines for staff/team ensuring workforce policies and procedures are performed. Organized and delegated tasks for staff /team. Problem solving strategies for reported issues. Maintained and completed weekly work report that was submitted to Department Administrator. Ensure adherence to company policies and procedures and undertake disciplinary action if need arise.

EDUCATION SKILLS

ASSOCIATES OF SCIENCE

Broward College Communication Skills

Leadership Skills

HIGH SCHOOL DIPLOMA

Miami Central High School Critical Thinking Skills

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