Salesforce Developer & Administrator 5+ Years Experience

HARSHITHA KODALI

Arlington, VA 510-***-**** ****************@*****.***

PROFESSIONAL SUMMARY

● Salesforce Certified Administrator and Platform Developer I with 5+ years of experience in Salesforce development, CPQ configuration, CRM optimization, automation, and integration.

● Strong background supporting U.S. healthcare processes at Evolent and enterprise clients at IBM.

● Skilled in Apex, Lightning Web Components, JavaScript, Flows, API integrations, data modeling, and Salesforce security.

● Proven ability to deliver scalable solutions, optimize business processes, and support full SDLC in Agile environments.

TECHNICAL SKILLS

● Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, CPQ

● Programming: Apex,JavaScript (ES6+), LWC, Aura, Visualforce, SOQL, SOSL

● Automation: Flows, Process Builder, Workflow, Approvals, Validation Rules

● Integrations: REST APIs, SOAP APIs, Callouts, Platform Events, External Services

● Data Tools: Data Loader, Import Wizard, Data Modeling, Deduplication

● Security: Profiles, Permission Sets, OWD, Roles, Sharing Rules, FLS

● DevOps: Change Sets, Git, Salesforce CLI, VS Code, Sandbox Management

● Reporting: Custom Reports, Dashboards, CRM KPIs

● Methodologies: Agile, Scrum, User Stories, UAT, Documentation PROFESSIONAL EXPERIENCE

Evolent Health, Arlington, VA

Salesforce Developer and Administrator 02/2024 – Present

● Develop Apex classes, triggers, LWC components (using JavaScript, HTML, CSS), and integrations to support provider onboarding, credentialing, claims routing, and healthcare operations.

● Design and implement complex Flows and automation, reducing manual workload by 35 to 40 percent.

● Build responsive LWC components leveraging modern JavaScript (ES6 modules, promises, async/await) to improve UI performance and user experience.

● Build RESTful integrations with provider databases and claims systems using Apex callouts and named credentials.

● Configure profiles, permission sets, roles, sharing rules, and other security components aligned to HIPAA requirements.

● Perform data migration, data cleansing, and quality checks for datasets over 100,000 records.

● Create CRM reports and dashboards for leadership to track provider lifecycle, credentialing KPIs, and claims volume.

● Collaborate with business stakeholders for requirements, user acceptance testing, and production deployment support.

IBM, Hyderabad, India

Salesforce Developer 05/2018 – 08/2021

● Developed enterprise CRM features for Sales and Service Cloud including lead assignment, opportunity workflows, and case routing.

● Created integrations between Salesforce and ERP, billing, and support systems using REST and SOAP APIs.

● Implemented automation for lead management, case management, and order fulfillment using Flows and Process Builder.

● Participated in deployments across multiple sandboxes using Change Sets and Git-based workflows.

● Provided production support, debugging, performance tuning, and user support for global client teams.

● Collaborated with onshore teams across multiple geographies and contributed to Agile delivery. EDUCATION

Masters in Information Systems

Trine University 01/2022 - 01/2024

CERTIFICATIONS

Salesforce Certified Platform Developer I (PD1)

Salesforce Certified Administrator (ADM 201)

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