Hospitality-Driven Service Professional with Adaptability

Abigail VanDaam

435-***-**** **************@**********.***

*** ******** ***, ******, ** 84078

Objective

I am seeking a position that will enhance and build my skillset in customer service and hospitality. I have excellent skills working with people and adapting to various situations. I am dependable and am willing to work in any capacity to build my abilities. I love to learn and am willing to fully invest if given the opportunity to work for you. I always maintain a positive attitude and influence the people around me to strive higher and believe in themselves.

Work Experience

Spring Hill Suites by Marriott, Vernal, UT

Supervisor: Tara Merkley 435-***-****

Dates of Employment: October 1, 2024- present

Position: Housekeeping

- Clean and sanitize an average of 15-20 guest rooms daily, ensuring they meet Marriott’s high standards for cleanliness and presentation.

- Replenish all guest room supplies, including toiletries, linens, and towels, in a timely manner to ensure guest comfort.

- Perform deep cleaning duties such as vacuuming, dusting, polishing furniture and fixtures, and maintaining bathroom cleanliness.

- Respond promptly to guest requests for extra amenities or services.

- Stock and manage housekeeping carts with necessary supplies, linens, and cleaning materials.

- Adhere to all Marriott safety and security policies, reporting any maintenance issues or hazards immediately.

- Maintain professional appearance and uniform standards while ensuring the confidentiality of guest and hotel information.

- Collaborate with other departments to ensure smooth operations and guest satisfaction.

Ashley National Forest, Vernal, UT

Supervisor: Joseph Elsworth 435-***-****

Dates of Employment: May 22, 2023-October 1, 2024

Position: Seasonal Recreation Trails Crew

-Performed multiple functions as part of the forest recreation operations.

-Interacted with forest visitors while working on trails projects.

-Certified on and operated ATVs as part of regular duties.

-Certified on and operated chainsaws as an A faller as part of regular duties.

-Cleaned recreation sites in accordance with standard operating practices.

-Conducted trail work and adopted work practices to ensure work tasks are completed in recreation areas and wilderness areas.

-Performed work in a safe manner, adhering to Job Hazard Analysis (JHAs), and following approved plans and procedures for completing given tasks.

-Worked as part of a five member crew on a daily basis.

-CPR, AED, and wilderness first aid certification. Planned Career Break

August 1, 2022 - May 22, 2023

-Focused on songwriting and vocal training.

-Traveled within the Continental United States.

-Learned techniques and processes of yoga instruction. Perks Coffee Shop, Cedar City, UT

Supervisor:Brigette Garcia 619-***-****

Dates of Employment: February 4, 2022 - July 30, 2022 Position: Barista

-Filled orders.

-Cleaned and maintained equipment.

-Learned techniques and processes of specialty coffee preparation.

-Customer service.

Best Western Plus/Best Western Town and Country, Cedar City, UT Supervisor: Samanta Armenta 435-***-****/Zachary Montgomery 435-***-**** Dates of Employment: August 23, 2021- February 5, 2022 Position: Front Desk

-Checked in guests.

-Counted drawers.

-Made reservations and answered phones.

-Customer service.

Freddy’s Frozen Custard & Steakburgers, Vernal, UT Supervisor: Dauhson Capps 435-***-****

Dates of Employment: August 2, 2017- October 24, 2020 Position: General Manager

-Maintained knowledge of supervision and personnel practices and procedures needed to carry out daily operations, work schedules, and meet store needs.

-Continual contact with employees and patrons providing guidance, information, planning efforts, and promoting customer service standards to ensure work efforts are achieved and operational problems are resolved.

-Managed inventory,completed supply orders, and processed invoices.

-Ensured employees performed to company standards and supervised drawer counts ensuring accuracy, reliability, and dependability in completing processes and services. Education

Uintah High School, Vernal, UT

Graduated 2019

● GPA 3.0

● Relevant Course work: Customer Service, Marketing

● Clubs: Drama club

Major Achievements

Participant in local Music Competitions, member of National Thespian Society, participated in 4-H club work and community service projects Additional Skills

Creative Writer and Artist, Excellent Writing Skills, Proofreader, Microsoft Office, Google Suites, Type 45 wpm, Work Well with People,Team Player, Able to Work Independently, Computer Skills, Strong Work Ethic, Quick Learner, Ability to Retain Information. References Available Upon Request

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