Salesforce Developer with 5+ Years of Experience

DHANYA SREE

+1-402-***-**** ***********@*****.*** Dallas, TX, USA linkedin.com/in/dhanya-sree/ PROFESSIONAL SUMMARY

Salesforce Developer with 5+ years of hands-on experience designing, developing, and optimizing scalable Salesforce solutions across Service, Sales, Financial Services, and Experience Clouds. Skilled in Apex, Lightning Web Components, complex Flow automation, API integrations, Git-based development, and CI/CD delivery. Adept at translating business requirements into secure, high-performance applications and driving end-to-end development for multi-cloud orgs supporting 1,000+ users. Brings strong analytical thinking, low-code innovation, and the ability to collaborate across technical and non-technical teams to deliver robust, future-ready Salesforce solutio

EDUCATION

JNTUH January 2013 - December 2017

Bachelor's, Information Technology

CERTIFICATIONS

Salesforce Admin,Salesforce PD1, SAFe agile certified, Cloud AI certified, Agentforce (Ongoing) PROFESSIONAL EXPERIENCE

EPSoft Technologies Dallas, TX, USA

Salesforce Developer January 2022 - Present

• Designed and delivered scalable Salesforce solutions across Service, Sales, Financial Services, and Experience Clouds supporting 1,000+ users by translating complex requirements into secure and modular Apex classes, LWC components, and optimized Lightning configurations.

• Built end-to-end technical solutions using LWC, Apex, Flows, and Salesforce best practices to automate high-volume business processes and reduce manual workload by up to 70%.

• Developed advanced Lightning Web Components with reusable UI components, dynamic data rendering, caching strategies, and custom event handling to improve user experience and performance.

• Optimized Salesforce data models by restructuring objects, relationships, record types, and validation logic, resulting in faster query execution and fewer automation conflicts across clouds.

• Created multi-step Flow automations, including record-triggered, scheduled, and orchestrated flows with subflows and fault paths, supporting thousands of automated transactions daily.

• Led refinement and technical design sessions with developers, admins, and product owners to ensure full understanding of requirements and deliver solutions aligned with business goals.

• Built custom applications using Apex, Visualforce, Lightning pages, and LWC for role-based user groups across multiple business units, increasing operational efficiency and system adoption.

• Applied SOQL optimization techniques, indexed fields, and selective queries to handle large data volumes while maintaining governor limit compliance in complex Apex logic.

• Integrated Salesforce with external systems using REST/SOAP APIs, Named Credentials, Platform Events, and middleware patterns, ensuring secure and reliable two-way data exchange.

• Executed full lifecycle development activities, including unit testing, code reviews, UAT coordination, and production deployments using Git, GitHub, and CI/CD pipelines.

• Configured custom objects, fields, validation rules, profiles, permission sets, page layouts, and Lightning record pages to support evolving business requirements.

• Developed scalable Apex triggers following bulkification standards with handler frameworks to maintain clean logic separation and easy long-term maintenance.

• Conducted system health monitoring, debug log analysis, and performance audits to identify automation inefficiencies and remediate bottlenecks before release cycles.

• Collaborated with business stakeholders to gather, analyze, and document functional and technical requirements for multi-cloud Salesforce implementations.

• Implemented complex security models using profiles, permission sets, sharing rules, and role hierarchies to safeguard sensitive customer and financial data.

• Enhanced Experience Cloud portals with customized LWC-driven dashboards, navigation, and user flows to improve partner engagement and service efficiency.

• Improved data integrity by designing automated deduplication logic, validation rules, and error-handling routines for high-volume data processes.

• Executed data migration projects using Data Loader, Workbench, and ETL scripts to load cleaned and validated data from legacy systems.

• Built Apex REST services for downstream systems to retrieve and update Salesforce data securely, following OAuth and Named Credential patterns.

• Participated in code reviews, commit validations, and Git branching strategies to maintain high code quality and ensure conflict-free CI/CD deployments.

SignalX Hyderabad, AP, India

Salesforce Developer January 2021 - December 2021

• Authored optimized SOQL/SOSL queries to support bulk operations without exceeding CPU, DML, or query governor limits.

• Implemented Omni-Channel routing for case distribution, defining presence statuses, capacity models, and routing priorities.

• Built metadata-driven frameworks using custom metadata types and custom settings to minimize hard-coded logic.

• Delivered Lightning Record Pages with dynamic visibility rules, related list components, and quick actions that streamlined daily operations.

• Performed root-cause analysis for recurring platform issues and implemented automated monitoring frameworks using Apex + Custom Logs.

• Developed Bulk API-driven data load processes ensuring high-volume data syncs executed without errors.

• Created reusable LWC modules for input validation, lookup handling, and data formatting, accelerating development across features.

• Built guided screen flows for customer onboarding, servicing, and loan status updates, reducing training time for frontline teams.

• Analyzed and optimized long-running Apex transactions to prevent timeouts and improve performance during peak loads.

• Participated in Agile ceremonies, including backlog grooming, sprint planning, daily standups, and retrospectives.

• Implemented advanced security using permission sets, roles, sharing rules, and field-level security based on least-privilege access.

• Restructured custom objects and redesigned data relationships for performance optimization and reporting improvements.

• Built test classes achieving >85% coverage with mocks, stubs, and bulk tests to validate all functional and negative scenarios.

• Enhanced auditing using field-tracking, audit logs, and login-based access controls to align with compliance standards.

• Created Omni-Channel dashboards for supervisors to monitor agent capacity, workload distribution, and routing performance.

• Built advanced Lightning Web Components using modern JavaScript (ES6+) patterns sync promises, dynamic imports, custom events, and reactive gettersto deliver highly responsive, interactive UI components that improved user efficiency across Service and Sales Cloud.

• Leveraged SOQL and SQL query optimization techniques, including selective filters, indexed fields, relationship queries, and aggregate functions, to efficiently handle large data volumes while ensuring governor-limit compliance and improving backend query performance for high-traffic modules.

• Designed complex LWC data interactions using JavaScript + Apex + SOQL, combining client-side state management with server-side pagination, selective querying, and real-time data refresh patterns to support scalable user experiences for 1,000+ users across multiple business units.

Anatta Iternational Mumbai, MH, India

Salesforce Developer January 2019 - December 2020

• Refactored monolithic Apex logic into layered service classes, handlers, and utilities improving code readability and testability.

• Developed batch-based nightly jobs to automate loan data refreshes, risk checks, and case updates without impacting business users.

• Implemented platform events and event-driven architecture patterns to synchronize Salesforce with external core banking systems.

• Used LDS-based caching and wire adapters in LWCs to reduce server calls and improve rendering speed.

• Built CI/CD workflows using GitHub Actions and SFDX, ensuring predictable deployments across sandbox and production cycles.

• Improved Apex test reliability using dependency injection patterns and custom test fixtures.

• Configured duplicate rules and matching rules to maintain a clean customer and account dataset.

• Designed custom console apps for service agents with utility bars, keyboard shortcuts, and tab templates.

• Used advanced formula fields and roll-up logic (via code or DLRS) to track case SLAs and loan metrics.

• Created custom Lightning app pages for management teams to access reports, dashboards, and workflow tools in a single workspace.

• Implemented login flows supporting MFA, conditional access, and user onboarding steps.

• Delivered solution architecture diagrams and technical documentation for future maintenance and audits.

• Ran sandbox refreshes and coordinated deployment sequencing across development, QA, and UAT environments.

• Optimized REST callouts using retry logic, timeout handling, and platform event fallbacks to prevent integration failures.

• Organized code repositories with modular folder structures and naming conventions for long-term maintainability. Signalx Hyderabad, AP, India

Salesforce Developer October 2017 - December 2018

• Integrated Quick Actions, Macros, and keyboard automation to accelerate case resolution times in Service Cloud.

• Improved queue performance by restructuring assignment rules and capacity models for Omni-Channel.

• Developed Tableau-like dashboards directly in Salesforce to support lending operations and loan processing SLAs.

• Automated daily lending exception processes using Flows and Scheduled Apex.

• Used scratch orgs and SFDX features for isolated development and rapid prototyping.

• Implemented complex record-triggered flows that coordinated multi-object updates reliably and without recursion.

• Enhanced UI accessibility by aligning LWC components with Lightning Design System (SLDS) guidance.

• Configured email alerts, workflow rules, and escalation paths supporting time-bound lending operations.

• Collaborated with cross-cloud teams ensuring FSC, Sales Cloud, and Service Cloud modules worked cohesively across the lending journey.

• Mentored junior engineers on Salesforce coding, LWC best practices, debugging techniques, and Agile delivery principles. SKILLS

Skills: Salesforce, Apex, LWC, Visualforce, SOQL, Flows, Validation Rules, REST APIs, CI/CD, Git, Agile, JIRA, Dashboards, Einstein, Analytics, Problem-Solving, Troubleshooting, Communication, Collaboration, Documentation, Project Tracking, OAuth, KPIs, ticketing, change management, Customer Service, automation tools, interpersonal skills, relationship management

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