Medical Assistant with Billing and Enrollment Expertise
Resume:
AMY WATTS
Leesville, SC *****
************@*****.***
Seasoned Medical /Life Insurance Enrollment and Maintenance Specialist with excellent planning and problem solving abilities. Offering 25 years of experience and a willingness to take on any challenge. Organized, driven and adaptable professional with successful history managing high caseloads in fast-paced environments. Account Management
Customer Service
Data Entry
Medical Terminology
Documentation Expert
04/2000 to 10/2023
AETNA, A CVS HEALTH
Leesville, SC
Sr Plan Sponsor Services Insurance Specialist
Managed denials, late payments, extensions and other special circumstances by following up with relevant parties.
Maintained accurate records of all transactions related to insurance policies. Ensured that customer data was kept confidential at all times in accordance with applicable laws and regulations. Evaluated customer applications and determined eligibility for coverage based on established criteria. Responded promptly to customer inquiries about their policies and provided timely updates as needed. Fostered relationships with customers to expand customer base and retain business. Conducted periodic audits of policy documents to ensure accuracy of information maintained. Resolved routine and complex issues by performing detailed research. Responded to customer inquiries and problems to promote great service. Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs. 01/1998 to 04/2000
MEDICAL PLACEMENT PARTNERS
Columbus, OH
Medical Assistant Technician
Provided education about preventative health measures such as diet, exercise and lifestyle choices. Updated immunization records in compliance with state laws. Answered phone calls, responded to emails and greeted visitors in a professional manner. Assisted with patient exams, taking vital signs, collecting specimens, administering injections and performing laboratory tests.
Transported patients from one area of the hospital to another as needed. Kept abreast of new developments in the field through continuing education courses. Ordered supplies and maintained inventory levels as needed. REGISTERED MEDICAL ASSISTANT : MEDICAL ASSISTING 06/1993 Dover Business College, Dover, NJ
ASSOCIATE OF SCIENCE: BUSINESS MANAGEMENT 06/1991
County College of Morris, Randolph Township, NJ
SUMMARY
SKILLS
EXPERIENCE
EDUCATION AND TRAINING
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