IT Help Desk Professional with Leadership Potential

STEVEN P. AIME

Spanish Fork, UT, ***** 801-***-****

***********@*****.*** inkedin.com/in/steven-aime-b79961116/ IT HELP DESK

Dedicated and highly motivated IT Professional with strong technical experience across a variety of industries. Demonstrated ability to take initiative alone, and work collaboratively on teams. Technical Support Troubleshooting Customer Service Adaptability Organization Time Management Collaboration Communication Chat Interface Emails TECHNICAL SKILLS

Linux C++ C# MySQL Salesforce Virtual Office 8x8 Microsoft Office Suite PC Macintosh

JOB EXPERIENCE

OnPhase Support November 2022 - June 2025

Support

AP SAAS Automation support, Customer and payer interaction. GLOBAL PAYMENTS INTEGRATED November 2021 – July 2022 Tech Support / Customer Care

phone support, password resets through online portals, transaction inquiries HENRY SCHEIN ONE July 2020 – August 2021

Support Tech 1

Support of dental software via remote sessions over phone and chat NORTHSTAR HOME March 2018 – June 2020

Technical and Field Support

Troubleshoot alarm systems over phone and chat. Interacted with field technicians and customers.

MISTER CAR WASH April 2015 – February 2018

Production work, opening and closing duties for full service car wash, interacted with customers EDUCATION

Bachelor of Science (BS) Information Systems and Technology Utah Valley University, Orem, UT

Associate of Arts (AA) General Studies

Salt Lake Community College, Salt Lake City, UT

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