Salesforce Developer with 7+ Years Cloud Expertise

RAMYA SRAVANI BATHULA

Phone: 520-***-**** Email: *****.*****@*****.*** LinkedIn Location: Chandler, AZ SUMMARY

Salesforce Developer with over 7 years of experience in designing, developing, and implementing scalable Salesforce solutions across Health Cloud, Sales Cloud, Service Cloud, and Experience Cloud. Skilled in Apex, Lightning Web Components, Flows, and REST/SOAP API integrations, with expertise in building custom workflows, automation, and integrations to streamline business operations. Proficient in data migration, analytics, and visualization using Tableau, Power BI, and CRM Analytics, delivering actionable insights to support data-driven decision-making. Strong background in Agile/Scrum methodologies, collaborating with cross- functional teams using tools like Jira, Git, Copado, and Gearset to ensure smooth releases and continuous improvement. Recognized for developing secure, efficient, and user-friendly Salesforce applications that align with business objectives and enhance organizational performance.

SKILLS

Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud, Health Cloud, FSC (exposure), Non-Profit Cloud

Core Admin: Standard/Custom Objects, Fields, Record Types, Page Layouts, Salesforce Data Model

Security & Access: Profiles, Permission Sets, Roles, Sharing Rules, Field-Level Security (FLS)

Automation: Flows (record-triggered, screen, scheduled), Approval Processes, Validation Rules, Duplicate Rules

Data Operations: Data Loader, Import Wizard, Dataloader.io, Workbench, SOQL/SOSL, Data Migration & Mapping, De- duplication

Analytics: Reports & Dashboards, Tableau, Power BI, CRM Analytics (Tableau CRM), Einstein GPT (basic)

Development: Apex (triggers, classes, async Batch/Queueable/Schedulable, test classes), LWC, Visualforce, Lightning Components, Salesforce Best Practices

Integrations: REST/SOAP APIs, Named Credentials, Salesforce Connect, External Services, MuleSoft (basic), Salesforce APIs

Dev Tools & Release: VS Code, SFDX CLI, Git, GitHub, Bitbucket, Copado, Gearset, Sandbox Management, Change Sets

Methods: Agile/Scrum, Jira, Confluence, UML (ERD, sequence/class), Stakeholder Training & UAT

Data Governance: Validation Frameworks, Duplicate Management, Matching Rules WORK EXPERIENCE

DXC Technology June 2023 – Present

Salesforce Developer

Spearheaded the implementation of Salesforce Health Cloud to modernize a legacy patient engagement system, enabling real- time visibility into care coordination and patient outcomes.

Designed and optimized custom data models, including Patient, Provider, and Care-Plan objects, ensuring scalability, security, and full Field-Level Security compliance.

Developed record-triggered, screen, and scheduled Flows to automate patient onboarding, appointment scheduling, and clinical follow-ups, reducing manual effort by 40%.

Engineered REST and SOAP API integrations with the client’s EHR and billing systems using Named Credentials and External Services, ensuring secure and seamless data exchange.

Created dynamic dashboards and reports using CRM Analytics to deliver actionable insights on provider performance, appointment metrics, and patient satisfaction.

Built and deployed Apex triggers, batch classes, and Lightning Web Components (LWC) following Salesforce best practices to support custom workflow logic and enhance user experience.

Collaborated in Agile/Scrum sprints with cross-functional teams using Jira and Git for version control, contributing to iterative design, sprint demos, and UAT sessions.

Improved overall system efficiency and user adoption by 30%, aligning technical solutions with stakeholder goals and enterprise cloud modernization strategy.

Infosys Aug 2018 – July 2021

Salesforce Developer

Led the end-to-end development of the Banking CRM Transformation initiative, implementing Salesforce Sales Cloud and Service Cloud to replace legacy systems and enhance customer relationship management.

Customized standard and custom objects, record types, and page layouts to optimize lead management, account tracking, and opportunity pipelines across business units.

Developed robust Apex triggers, classes, and validation rules to automate credit approval, loan servicing, and customer onboarding workflows.

Designed and implemented Flows for automated lead assignment, case escalation, and SLA notifications, reducing manual interventions by 35%.

Configured data security and access controls through Profiles, Permission Sets, and Sharing Rules, ensuring compliance with strict BFSI regulatory standards.

Created analytical reports and dashboards to provide leadership with visibility into sales performance, case trends, and service-level operations.

Executed data migration using Data Loader and Workbench, performing field mapping, cleansing, and deduplication to ensure clean, consistent data across environments.

Collaborated in Agile/Scrum sprints with onshore and offshore teams using Jira and Git, accelerating delivery timelines and improving release quality by 20%.

Delivered a scalable and secure CRM platform aligned with business objectives, driving improved collaboration between sales, service, and operations teams.

Trigent Software July 2016 – July 2018

Salesforce Developer

Developed and deployed a Customer Loyalty Management System on Salesforce Experience Cloud, enabling customers to manage rewards, feedback, and engagement activities through a self-service portal.

Designed and configured custom objects, record types, and page layouts to manage loyalty points, transactions, and redemption workflows aligned with business logic.

Built and optimized Apex classes, triggers, and batch jobs to automate point calculations, expiration tracking, and tier upgrades, reducing manual interventions by 40%.

Implemented Flows and Process Builder automations to streamline enrolment and campaign workflows, accelerating onboarding by 30%.

Created secure user access structures using Profiles, Permission Sets, and Sharing Rules, ensuring data confidentiality and compliance with organizational standards.

Integrated third-party APIs for reward fulfilment and real-time customer engagement tracking, enhancing overall system responsiveness and customer satisfaction.

Developed dynamic Visualforce pages and Lightning Components for an intuitive and branded portal interface aligned with client UX requirements.

Configured reports and dashboards to provide marketing teams with insights into redemption rates, customer engagement, and campaign ROI.

Collaborated within Agile teams using Jira and Git, participating in sprint planning, code reviews, and UAT sessions to ensure smooth project delivery and stakeholder alignment. PROJECTS

Data Quality & Governance Framework

Designed and implemented data validation and duplicate management frameworks to enforce CRM data accuracy and consistency across multiple Salesforce orgs.

Built scheduled Flows and Batch Apex jobs for data cleansing and standardization, improving data reliability and user trust. Salesforce Integration with External ERP System

Developed REST and SOAP API integrations between Salesforce and ERP systems using Named Credentials and External Services for seamless data synchronization.

Implemented Platform Events and Queueable Apex for asynchronous data updates, ensuring reliability and scalability of system communications.

EDUCATION

Master in Computer Science January 2022 – May 2023 Campbellsville University, Campbellsville, KY GPA: 3.58 Master in Computer Science August 2021 – December 2021 Cleveland State University

Bachelor in Computer Science October 2013 – May 2017 Jawaharlal Nehru Technological University, Kakinada, Andhra Pradesh, India GPA: 3.5

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