Epic Go-Live & IT Support Specialist

DWAYNE WEST

**************@*****.*** • 310-***-**** • Elk Grove, CA

SUMMARY

Epic Go-Live Consultant, IT Support Technician, and HEDIS Reviewer with extensive experience in at-the-elbow provider support, workflow optimization, desktop troubleshooting, hardware repair, and EMR data abstraction across Epic, Cerner, Allscripts, and Athena.

EXPERIENCE

Medasource, ATE Epic Support

Oct 2025 - Dec 2025

• Provided at-the-elbow support to physicians and clinical staff during Epic go-live events.

• Assisted with documentation, chart review, order entry, preference lists, and SmartTools.

• Delivered real-time coaching to improve provider efficiency and workflow adoption. ICONMA, HEDIS Field Reviewer

Mar 2025 - Apr 2025

• Performed HEDIS abstraction across Epic, Cerner, Allscripts, and Athena EMRs.

• Validated documentation accuracy and ensured HIPAA-compliant reporting.

• Collaborated with clinics to resolve documentation gaps. HealthcareIT, IT Support Technician / Desktop Technician Nov 2024 - Feb 2025

• Provided Tier 1–2 desktop support for clinical and administrative users.

• Performed device imaging, workstation configuration, and ServiceNow ticket resolution.

• Supported EMR access, VPN, and network troubleshooting. Healthcare IT Leaders, IT Support Technician / Desktop Technician Oct 2024 - Nov 2024

• Deployed and configured desktops, laptops, and peripherals for healthcare staff.

• Resolved VPN, printer, OS, and Epic access issues.

• Provided responsive on-site support to minimize downtime. ASUS, Technical Specialist / Desktop Technician

Oct 2023 - Sep 2024

• Performed advanced hardware diagnostics including motherboard, SSD, and RAM repair.

• Executed BIOS updates, firmware upgrades, and system optimizations.

• Maintained detailed repair documentation and quality control standards. Nearterm, HEDIS Retrieval Specialist

Jul 2023 - Dec 2023

• Retrieved and abstracted medical records for HEDIS compliance initiatives.

• Ensured data accuracy, completeness, and audit readiness.

• Worked with provider offices to resolve missing or incomplete documentation. Healthcare IT / SLS, Epic Go-Live Consultant

Oct 2021 - Present

• Supported enterprise-wide Epic go-live initiatives across multiple departments. DWAYNE WEST - page 1 of 2

• Assisted providers with documentation, chart navigation, and SmartTools usage.

• Provided workflow optimization recommendations post go-live. Healthcare IT, Epic Cadence Consultant

May 2021 - Jun 2021

• Trained scheduling staff on Epic Cadence workflows and best practices.

• Supported appointment templates, visit types, referrals, routing, and DAR management. Healthcare IT, Epic Ambulatory Go-Live Support

Nov 2020 - Dec 2020

• Provided at-the-elbow support to ambulatory providers during Epic implementation.

• Assisted with chart navigation, documentation, orders, SmartPhrases, and SmartSets. Healthcare IT, Epic Ambulatory Consultant

Oct 2019 - Present

• Supported registration workflows including patient check-in and scheduling.

• Improved operational efficiency and data accuracy through workflow guidance. HCI Group, IT Hardware Technician / Desktop Support Aug 2019 - Present

• Configured, tested, and deployed workstations for hospital environments.

• Installed clinical software, drivers, and peripheral devices. CMIT Solutions, IT Support Specialist / Desktop Support Mar 2018 - Aug 2019

• Provided remote and on-site IT support for business clients.

• Resolved Windows OS, Office 365, email, malware, and network issues. Apple, IT Support / Desktop Technician

Jan 2014 - Mar 2016

• Diagnosed and repaired MacBooks, iMacs, and Apple hardware components.

• Performed macOS reinstalls, data recovery, and hardware replacements.

• Delivered high-level, customer-focused technical support. EDUCATION

University of Arizona

BBA • Business Administration

DWAYNE WEST - page 2 of 2

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