Salesforce Developer with 5+ Years Experience
Resume:
Shanmukha Pamidala
Salesforce Developer
EDUCATION
Masters in Computer Science from Southern New Hampshire University - USA (2023 - 2024)
SUMMARY STATEMENT
Salesforce Developer with 5+ years of experience designing, developing, and delivering scalable enterprise solutions using Apex, Visualforce, Lightning Web Components (LWC), and Aura Components across multiple Salesforce implementations.
Extensive hands-on expertise in Lightning Web Components (LWC) and Aura Components to build modern, high-performance, and reusable UI components, significantly improving user experience and application adoption.
Strong functional and technical experience across Salesforce Sales Cloud, Service Cloud, and Marketing Cloud, delivering customized solutions aligned with complex business requirements.
Proven expertise in Salesforce automation including Salesforce Flow, Process Builder, Workflow Rules, Approval Processes, and Validation Rules to streamline business processes and reduce manual effort.
Advanced proficiency in SOQL and SOSL for optimized data retrieval and performance tuning, along with strong experience in data migration using Data Loader and Data Import Wizard.
Designed and implemented Apex Triggers, Batch Apex, Queueable Apex, and Scheduled Apex to enforce data integrity, automate business logic, and efficiently process large data volumes.
Extensive integration experience using Salesforce REST API, SOAP API, Bulk API, OAuth 2.0, and MuleSoft, enabling secure, real-time data synchronization with third-party systems.
Strong DevOps and CI/CD expertise using Jenkins, GitHub, GitLab CI, CircleCI, Bitbucket, and Git, implementing automated build, test, and deployment pipelines across Salesforce environments.
Hands-on experience with JavaScript, Node.js, HTML5, CSS3, jQuery, and Heroku to build custom APIs, serverless applications, and scalable web solutions integrated with Salesforce.
Proven experience working in Agile/Scrum environments, leveraging Jira, Confluence, and Jira APIs for project tracking, issue management, documentation, and cross-team collaboration.
TECHNICAL SKILLS
API & Integration Technologies
REST API, SOAP API, Bulk API, Streaming API, Platform Events, Outbound Messaging, Web Services, OAuth 2.0, SAML, SSO
Data Migration & Management
Salesforce Data Loader, Data Import Wizard, Informatica, Jitterbit, Talend, MuleSoft, Workbench, Data Loader CLI
Middleware & iPaaS
MuleSoft Anypoint Platform, Dell Boomi, Heroku Connect, Apache Camel
Version Control & Deployment
Salesforce DX (SFDX), Git, Bitbucket, GitHub, Jenkins, ANT Migration Tool, Change Sets
CI/CD & Automation
Jenkins, GitLab CI/CD, CircleCI, Automated Unit Testing, Apex Test Classes, Static Code Analysis (PMD, SonarQube)
Database & Query Languages
SOQL, SOSL, SQL, Schema Builder
Authentication & Security
OAuth 2.0, SAML, Single Sign-On (SSO), Salesforce Shield, Field-Level Security, Role Hierarchy, Profiles & Permission Sets, Encryption
Programming & Scripting Languages
Apex, Visualforce, JavaScript, Node.js, HTML5, CSS3, JSON, XML
Front-End & UI Development
Lightning Web Components (LWC), Aura Components, Lightning App Builder, Dynamic Forms, Responsive UI Design
Salesforce Automation
Salesforce Flow, Process Builder, Workflow Rules, Approval Processes, Validation Rules, Escalation Rules
Salesforce CRM & Platforms
Salesforce Lightning Experience, Salesforce Classic, Sales Cloud, Service Cloud, Marketing Cloud, Experience Cloud (Communities)
DevOps & Release Management
Jenkins, Git, Bitbucket, GitHub, ANT, CircleCI, Release Management, Environment Strategy
ETL & Data Integration Tools
Informatica, Jitterbit, Talend, MuleSoft, Apache Camel, Heroku Connect
Monitoring & Performance
Debug Logs, Salesforce Optimizer, Health Check, Governor Limits Management, Event Monitoring
Agile & Project Tools
Jira, Confluence, Agile/Scrum, Kanban, SDLC
PROFESSIONAL EXPERIENCE
Fidelity Investments - Merrimack, New Hampshire, USA
Role: Senior Salesforce Developer Nov 2024 - Present
Fidelity Investments, formerly known as Fidelity Management & Research (FMR), is an American multinational financial services corporation. Develop and customize Salesforce applications using Apex, Visualforce, Lightning Web Components (LWC).
Key Responsibilities:
Designed, developed, and customized enterprise Salesforce applications using Apex, Lightning Web Components (LWC), Aura Components, and Visualforce to support client onboarding, account management, and operational workflows within a regulated financial services environment.
Implemented robust backend logic using Apex Classes, Triggers, Batch Apex, Queueable Apex, and Scheduled Apex to automate business processes, enforce data integrity, and handle high-volume transactions.
Developed and maintained interactive Salesforce Reports and Dashboards to deliver real-time insights into key financial metrics, operational performance, and compliance reporting for business stakeholders.
Integrated Salesforce with external enterprise systems and financial platforms using REST APIs, SOAP APIs, Bulk APIs, OAuth 2.0, and MuleSoft, enabling secure, real-time data exchange with systems such as SAP, Oracle, and third-party financial applications.
Leveraged Sales Cloud and Service Cloud to optimize sales operations, client service workflows, case management, and SLA tracking, significantly improving client experience and operational efficiency.
Optimized application performance through efficient SOQL and SOSL queries, governor limit management, and code refactoring, ensuring scalability, reliability, and high system availability.
Implemented CI/CD pipelines using Jenkins, Salesforce DX (SFDX), Git, and ANT Migration Tool to enable automated builds, testing, and deployments across development, QA, and production environments.
Designed and executed secure authentication and authorization frameworks using OAuth 2.0, SSO, SAML, Profiles, Permission Sets, and Salesforce Shield to meet enterprise security and compliance standards.
Managed large-scale data migrations and integrations using Salesforce Data Loader, ETL tools, and data transformation processes, ensuring data accuracy, consistency, and regulatory compliance.
Collaborated closely with cross-functional teams including Business Analysts, QA, DevOps, and Product Owners in Agile/Scrum environments, providing technical leadership, code reviews, documentation, and ongoing platform enhancements.
Schlumberger- Houston, Texas, USA
Role: Salesforce Developer Nov 2023 – Aug 2024
Schlumberger is a global leader in oilfield services, technology, and digital solutions. Contributed to enterprise Salesforce implementations supporting sales operations, customer lifecycle management, field service coordination, and analytics across upstream and midstream business units.
Key Responsibilities:
Designed, developed, and enhanced Salesforce solutions using Lightning Web Components (LWC), Aura Components, Apex, and Visualforce to support sales pipelines, contract management, customer engagement, and service delivery workflows in a large-scale energy enterprise environment.
Architected and implemented secure, scalable integrations between Salesforce and enterprise systems including SAP, Oracle, and custom field operations platforms using Salesforce REST & SOAP APIs, MuleSoft, Java-based services, and OAuth 2.0, ensuring real-time data exchange and HIPAA-compliant data handling.
Automated complex business processes using Salesforce Flows, Approval Processes, and Validation Rules, and Record-Triggered Automation, streamlining opportunity management, service requests, pricing approvals, and contract lifecycle workflows to improve operational efficiency.
Developed and optimized backend logic using Apex Triggers, Batch Apex, Queueable Apex, and asynchronous processing to handle high-volume transactional, asset, and customer data while maintaining platform performance and governor limit compliance.
Led data migration and data management initiatives using Salesforce Data Loader SOQL, and ETL processes, ensuring accurate and secure migration of legacy sales, asset, and customer data into Salesforce environments across multiple regions.
Implemented DevOps and CI/CD best practices using Salesforce DX (SFDX), Git, and Jenkins and automated testing frameworks, enabling reliable deployments, version control, and continuous delivery while collaborating with global sales, IT, and business stakeholders in Agile/Scrum teams
Enforced security and compliance standards by implementing role hierarchies, profiles, permission sets, sharing rules, and field-level security, ensuring controlled data access aligned with corporate governance and regulatory requirements
(Cognizant) Comcast - Hyderabad, India
Role: Salesforce Admin / Developer Jan 2021 - Dec 2022
Comcast Corporation is a leading global media and telecommunications company providing broadband, video, wireless, and enterprise connectivity services. Integrated Salesforce with third-party systems such as billing, order management, and customer support platforms using REST/SOAP APIs and middleware. Managed data migration, cleansing, and deduplication using Data Loader, ETL tools, and SOQL/SOSL queries.
Key Responsibilities:
Developed and enhanced Salesforce functionality using Apex, Lightning Web Components (LWC), and Aura (legacy) to support telecom billing, customer onboarding, and service agreement workflows.
Designed and implemented Salesforce integrations with external systems using REST/SOAP APIs and SOA-based
middleware architecture.
Built and optimized Apex triggers and asynchronous processing to handle high-volume billing and subscription data.
Implemented contract and service agreement management using standard and custom Salesforce objects to support telecom service lifecycles.
Automated billing and contract-related business processes using Salesforce Flows, reducing manual effort and data inconsistencies.
Executed data migration, cleansing, and deduplication using Data Loader, ETL tools, and SOQL/SOSL, ensuring accurate data synchronization between legacy systems and Salesforce.
Kimberly-Clark - Bangalore, India
Role: Salesforce Admin Sep 2019 - Dec 2020
Kimberly-Clark Corporation is an American multinational consumer goods and personal care corporation. Created and customized Visualforce pages to enhance legacy UI components or for specific client requirements.
Key Responsibilities:
Designed, developed, and optimized Salesforce solutions using Apex Triggers, Lightning Components, and Lightning App Builder to automate enterprise business processes, improve transaction handling, and enhance user productivity across sales, finance, and operations teams.
Configured and enhanced Salesforce Service Cloud to streamline customer service operations, implementing automated case management, routing, and escalation processes that improved response times and overall customer satisfaction.
Architected and implemented secure integrations between Salesforce and enterprise systems using REST API, SOAP API, Custom Apex APIs, OAuth 2.0, and cloud platforms such as AWS and Google Cloud, enabling scalable, real-time data exchange.
Implemented robust Salesforce security and access controls including Field-Level Security, Sharing Rules, Role Hierarchies, Profiles, Permission Sets, and Login Policies, ensuring compliance with enterprise security and data governance standards. Led platform optimization and enhancement initiatives by leveraging Lightning Data Service, AppExchange solutions, and performance best practices.
New Hampshire, USA
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