Salesforce Developer with 5+ Years Experience

Jahnavi M

Salesforce Developer

+1-516-***-**** *****************@*****.*** LinkedIn Trailblazer

SUMMARY

Salesforce Developer& Admin with 5+ years of experience driving impactful automation, integration, and process optimization across diverse industries. Proven track record of delivering scalable solutions, improving efficiency, and contributing to end-to-end Salesforce lifecycle implementations.

WORK EXPERIENCE

Salesforce Developer, CareFirst, Washington, D.C, United States Feb 2024 — Present Automation & Apex Development: Automated complex workflows using Apex Triggers, Batch Classes, declarative tools, and Record- Triggered, Screen Flows within Agile sprints, aligning data models to object relationships, saving 120+ man-hours per quarter and reducing manual task dependencies by 40%. Implemented robust error-handling frameworks, including fault paths, email alerts, and debug logging, enabling faster root-cause analysis and smoother case routing for service teams. UI Optimization with LWC & Visualforce: Enhanced UX using Lightning Web Components and Visualforce, leveraging SOQL and SOSL for efficient data retrieval, improving page load and interaction times by 40% for 300+ users through responsive, dynamic interfaces.

System Integration & API Efficiency: Designed and implemented integrations between Salesforce and external systems using MuleSoft Anypoint Platform, leveraging REST APIs, Bulk API, and Batch Apex to enable secure, scalable data exchange, reduce data sync errors by 35%, and efficiently process 500K+ records per week. CI/CD & Deployment Management: Managed release deployments using Copado, Jenkins, GitHub, Salesforce CLI, and Change Sets, reducing release cycle time and deployment failures while maintaining 75%+ code coverage. Configured Copado Pipelines, User Stories, commit validations, back promotions, and automated testing to streamline deployments and keep sandboxes fully synchronized. Custom Objects & Data Quality: Built custom objects, validation rules, and approval workflows in collaboration with product owners, improving data integrity and enabling dynamic business rule automation. Administration, Security & Data Management: Managed users, roles, profiles, permission sets, and sharing rules to ensure secure and scalable access control. Performed regular health checks, created and optimized reports, dashboards, page layouts, record types, and Lightning pages to support Sales, Service, and Operations teams. Process Improvement & Collaboration: Provided day to day technical support and resolved user issues within defined SLAs to ensure system reliability. Collaborated with business stakeholders and IT leads in Agile sprints to gather requirements and roll out updates within planned release cycles.

Multi Cloud Development: Designed and delivered Sales Cloud solutions to automate the lead opportunity lifecycle, quote generation, and contract approvals. Implemented Service Console customizations and Omni-Channel routing, reducing case response times by 25%, developed solutions in Sales Cloud and Service Cloud for sales forecasting, lead conversion, and case lifecycle automation. Salesforce Developer/Admin, Techzenure, Hyderabad, India Jul 2020 — Dec 2021 Business Process Automation & Approvals: Designed and implemented approval processes, validation rules, and workflows using Flows and Process Builder, streamlining opportunity and contract reviews and reducing manual approval time by 45%. System Integration & API Management: Configured and managed MuleSoft API Manager to secure integrations using OAuth,client ID enforcement, and SLA tiers, while integrating Salesforce with third-party systems via REST/SOAP APIs and middleware to enable real-time data sync and significantly reduce integration latency. Dynamic UI & Logic Implementation: Built interactive Lightning Web Components (LWC) and Visualforce pages using Apex, SOQL/SOSL, and jQuery, improving UI responsiveness, enhancing data handling flexibility, and delivering a more intuitive user experience.

Secure Role-Based Access & Migration: Implemented organization wide defaults(OWD), field level security, and login/IP restrictions to reinforce platform security, regularly audited permission sets and profiles to maintain compliance with internal governance standards. Administration & User Management: Managed user setups, profiles, permission sets, role hierarchy, and sharing rules, optimized page layouts, record types, and Lightning Pages to support Sales & Support teams, improving adoption and reducing operational bottlenecks. Marketing Campaign Execution: Utilized Salesforce Marketing Cloud to launch automated email campaigns, increasing lead engagement and reducing campaign deployment time.

Reports & Dashboards: Created custom reports and dashboards supporting Sales and Support KPIs, iteratively refined through Agile feedback loops to save 80+ man-hours/quarter.

Support & Collabration: Provided functional training and day-to-day support for Marketing & Sales applications by troubleshooting automation issues and resolving integration failures using JIRA tickets. Deployment Management: Improved deployment quality through Copado Quality Gates, static code analysis, version control, and automated conflict resolution and Created change logs, test scripts, and release documentation for every deployment cycle. SFDC Administrator, WNS Global Services, India Dec 2018 — Jun 2020 Automation and Workflows: Designed 15+ Flows (Screen, Record-Triggered, Scheduled) to automate complex logic in alignment with Agile sprint goals, reducing manual tasks by 40% and saving ~20 hours/month. Impact Analysis and Data Quality: Led object-level impact assessments during system changes, ensuring data integrity across 100K+ records and reducing migration errors by 98%.

System Configuration: Configured custom objects, formulas, roll-ups, validation rules, and user roles in Sandbox, boosting development velocity and accelerating UAT cycles.

Testing & Validation: Partnered with QA teams to design and execute test scripts for newly configured components, identifying defects early in UAT and cutting post-deployment issues.

Data Migration and Integration: Executed end-to-end data mapping and migration for 250K+ records using Data Loader and Visualforce, achieving 99.9% accuracy and smooth deployment with no rollbacks. Cross-Functional Collaboration: Worked closely with support teams, offshore/onshore leads to refine requirements, validate changes, and prioritize enhancements in Agile sprints.

User Management & Support: Managed user setup, profiles, permission sets, and access troubleshooting for 200+ users, reduced recurring access related tickets by 30%.

CERTIFICATIONS

Salesforce Certified Platform Administrator, Platform Developer, Marketing Cloud Engagement Administrator, Agentforce Innovator Agentforce Champion (Trailhead)

EDUCATION

University of Houston Clearlake - Masters, Management in Information System SKILLS

Salesforce Technologies : Lightning Web Components (LWC), Aura Components, Visualforce, Apex Classes & Triggers, SOQL, SOSL, Batch & Schedule Classes, Flows, Process Builder, Force.com APIs, REST/SOAP Web Services, Sales Cloud, Service Cloud, Marketing Cloud, Community Cloud, Workflow Rules, MuleSoft Anypoint, OAuth, Roles, Profiles, Validation Rules, Formulas, Roll-Up Summary Fields, Custom Objects, Page Layouts, Search Layouts, Record Types, Reports, Dashboards, Force.com Migration Tool, Agile Methodology (Scrum, Sprint Planning, Retrospectives) Programming Languages : Java, Apex, SQL, HTML, CSS, JavaScript Databases & Platforms: : Oracle (11g/10g/9i), MS SQL Server, MySQL, DB2, Snowflake, Microsoft Azure Web & UI Technologies : HTML, XML, CSS, JavaScript Development Tools & IDEs : VS Code, Eclipse, Force.com IDE, Apex Data Loader Data Migration Tools : Apex Data Loader, Custom Import Wizard, Dataloader.io Version Control & DevOps : Git, GitHub, Bitbucket, Jenkins, SFDX

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