Salesforce Admin/Developer with 5+ Years Experience
Resume:
Ramya
Salesforce Admin/Developer
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PROFESSIONAL SUMMARY:
Salesforce Admin/Developer Around 5 years of extensive experience in Sales Cloud and Service Cloud implementations, customizations, and integrations. Skilled in Apex, Lightning Components, automation tools, and data management. Proven ability to deliver scalable solutions aligned with business requirements using Salesforce best practices. Proven ability to design and implement custom dashboards, datasets, and KPIs aligned with business needs. Skilled in integrating Salesforce with third-party systems (ERP, marketing, etc.) using Dataflows, SQL, and MuleSoft. Experienced in deep data analysis and building analytics solutions leveraging Apex, Flow, and Process Builder. Trusted technical SME supporting Marketing, Operations, and Support teams through successful CRM Analytics implementations. Proficient in SOQL, Apex, Salesforce Lightning, SQL, and ETL tools such as MuleSoft and Informatica. Strong background in CRMA architecture design, performance optimization, and user training.
Delivered end-to-end Salesforce Sales Cloud and Service Cloud implementations to optimize lead management, opportunity tracking, and case resolution workflows.
Developed scalable Apex classes, triggers, and Lightning Web Components (LWC) to implement custom business logic and enhance user experience.
Automated complex business processes using Salesforce Flows, Process Builder, and Approval Processes, reducing manual efforts and improving efficiency.
Integrated Salesforce with third-party systems via REST and SOAP APIs, MuleSoft, and Informatica for seamless data exchange and process automation.
Designed and deployed CRM Analytics (Tableau CRM) solutions, including data modeling, ETL workflows, dashboards, and reports to support strategic decision-making.
Managed Salesforce security configurations, including roles, profiles, permission sets, and sharing rules to ensure data privacy and compliance.
Led data migration and cleansing activities using Data Loader and Data Import Wizard during Salesforce org consolidations and upgrades.
Utilized Salesforce CLI, Gearset, Copado, Git, and other DevOps tools to manage source control, continuous integration, and streamlined deployments.
Provided user training, documentation, and ongoing platform support to increase adoption and optimize Salesforce utilization across departments.
Collaborated closely with business stakeholders and cross-functional teams to gather requirements, define KPIs, and deliver tailored Salesforce solutions aligned with organizational goals.
Implemented Salesforce Lightning Web Components for a small set of users within the organization.
Tested apps by appending multiple Lightning Web components to a Lightning Application thereby deploying Ap- plications from Sandbox to Production.
Created many Salesforce Lightning Web Components and server-side controllers to meet the business require- ments.
Experienced in migrating the standard and custom objects in standard experience to lightning experience.
Created multiple Lightning Web Components and added CSS and Design Parameters that make the Lightning component look and feel better.
Leveraged APEX Controller to make a call for external requests to retrieve data from various APIs and displayed them on to the component.
EDUCATION:
Master’s in computer science from University of Illinois Springfield.
Bachelors in computer science from JNTUK (Pydah Engineering College). CERTIFICATIONS:
Salesforce certified Platform Developer (PD1)
Salesforce Certified Platform Developer II (PD2)
Copado Certified Fundamentals I
Copado Certified Fundamentals II
TECHNICAL SKILLS:
Salesforce Clouds: Sales Cloud, Service Cloud, Experience Cloud Development: Apex, Visualforce, Lightning Components (Aura, LWC), SOQL, SOSL Automation: Flows, Process Builder, Approval Processes, Validation Rules Configuration: Custom Objects, Page Layouts, Profiles, Roles, Permission Sets, Sharing Rules, Field-Level Security Integration: REST/SOAP APIs, External Services, Platform Events, Named Credentials Data Management: Data Loader, Data Import Wizard, Workbench, Reports & Dashboards Tools: VS Code with Salesforce CLI, Git, Gearset, Copado, Change Sets, Developer Console Testing & Debugging: Apex Unit Testing (75%+ coverage), Test Classes, Debug Logs Analytics & Add-ons: DocuSign, Conga Composer, Tableau CRM (Einstein Analytics) WORK EXPERIENCE:
Optum, Eden Prairie, MN. Mar 2024 – Present
Role: Salesforce Developer
Project Description: Worked as a Salesforce Developer supporting Sales Cloud, Service Cloud, and Community Cloud implementations. Built custom Lightning components, Apex logic, integrations, and automations while supporting platform administration and analytics needs.
Responsibilities:
Developed Apex classes, triggers, Lightning Web Components (LWC), Aura components, and Visualforce pages based on business requirements.
Built and customized Sales Cloud and Service Cloud features including lead management, opportunity workflows, and case- handling enhancements.
Automated business processes using Flows, Process Builder, and Approval Processes, improving operational efficiency.
Integrated Salesforce with external systems such as Azure, SAP, and Siebel using REST/SOAP APIs and MuleSoft.
Managed Salesforce security including profiles, roles, permission sets, sharing rules, and FLS.
Performed data migration and cleansing using Data Loader and Workbench during org consolidation.
Created reports, dashboards, and Tableau CRM visualizations to support analytics and leadership insights.
Configured and supported Docusign and Conga Composer for contract and document generation.
Migrated legacy Aura and Visualforce components to LWC to improve performance and UI experience.
Worked on Field Service Lightning (FSL) scheduling, service appointments, and work rules.
Participated in deployment activities using Jenkins, ANT, Git, and Change Sets across multiple sandbox and production environments.
Provided end-user training, troubleshooting, and documentation, increasing adoption across departments. Environment: Salesforce Sales Cloud, Service Cloud, Community Cloud, Field Service Lightning (FSL), Health Cloud, Apex, Lightning Web Components (LWC), Aura Components, Visualforce, Salesforce Flows, Process Builder, Approval Processes, SOQL, REST & SOAP APIs, MuleSoft, Docusign, Conga Composer, Data Loader, Workbench, Tableau CRM, Jenkins, ANT, Gearset, Copado, Git, SVN, Agile, Scrum, JavaScript (ES6+), Lightning Design System (LDS) Capital One, Gaines Twp, MI Jul 2020– May 2023
Salesforce Admin/Developer
Project Description: Serving as a Salesforce Admin/Developer supporting Sales Cloud, Service Cloud, and CRM Analytics. Focused on building automations, analytics dashboards, integrations, and custom components while managing day-to-day admin tasks. Responsibilities:
Gathered business requirements and developed Apex classes, triggers, LWC, Aura components, and Visualforce pages.
Worked with standard/custom objects, validation rules, page layouts, record types, and Lightning pages.
Built Flows, Process Builder automation, and Approval Processes to streamline business workflows.
Created Reports, Dashboards, and Tableau CRM datasets/dataflows for analytics and performance tracking.
Integrated Salesforce with external systems using REST/SOAP APIs, MuleSoft, Informatica, and platform events.
Supported Sales Cloud and Service Cloud processes including lead management, opportunity tracking, and case handling.
Performed data migrations using Data Loader and Import Wizard ensuring clean and accurate data.
Managed Salesforce security including profiles, roles, permission sets, sharing rules, and FLS.
Utilized Salesforce CLI, Git, Gearset, and Copado for deployments and version control.
Configured DocuSign and Conga Composer for automated document and contract workflows.
Provided end-user support, user training, and documentation to increase platform adoption.
Collaborated with business teams (Marketing, Operations, Support) to translate requirements into scalable Salesforce and CRM Analytics solutions.
Environment: Salesforce Sales Cloud, Service Cloud, Salesforce CRM Analytics (Tableau CRM), Lightning Experience, Aura Components, Lightning Web Components (LWC), Visualforce, Apex, SOQL, SOSL, Salesforce Flows, Process Builder, Approval Processes, REST API, SOAP API, Platform Events, MuleSoft, Informatica, SQL ETL, Data Loader, Data Import Wizard, DocuSign, Conga Composer, Salesforce CLI, Gearset, Copado, Git, Agile Methodology, DevOps and Version Control Tools, User Training and Documentation
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