Customer Support & Content Specialist with MBA

SANDRA FEUERECKER-BROGAN

******.*******@*****.*** 407-***-**** Winter Park United States

Experienced and innovative Freelance Writer with 14 years of professional expertise across diverse industries. I am eager to utilize my expertise in creative writing, research, and digital marketing to contribute to AI, offering a unique blend of originality, adaptability, and innovation to drive success. With an MBA I bring strong communication, problem-solving, and marketing skills to drive impactful content creation and research. My freelance writing roles honed my ability to conduct in-depth research, create compelling content, and leverage social media for brand promotion. Creative Writing

Research

Communication

Originality

Flexibility

Digital Content

Social Media

Customer Service

Writing

Time Management

Adaptability

Market Data

Fast Learner

Customer Support

Empathy

Innovation

Marketing

Owner Wild Snail Studio - Winter Park, United States 06/2023 - Current Creating digital workbooks and other products with a focus on mental wellness and growth mindset In charge of all operations - product creation, marketing, SEO, data analytics, administrative tasks, troubleshooting, and customer relations

Developed a business plan that outlined the company's objectives, strategies, and tactics for success Created a budget and tracked expenses to ensure the financial health of the business Created a social media presence to engage customers and increase awareness of the business Developed a marketing plan to promote the business and increase customer base. Personal Assistant Square Flame, LLC - Orlando, United States 02/2018 - 12/2021 Managed email, mail, and social media for both personal and business communications, and marketing In charge of purchasing for business operations

Maintained accurate databases and filing systems for personal and business requirements Controlled day-to-day operations.

Owner The Cheeky Mystic - Orlando, United States 04/2015 - 03/2017 As owner and operator I was in charge of all operations - product creation, marketing, supply purchasing, administrative tasks, troubleshooting, customer relations, product packaging and shipping Created a budget and tracked expenses to ensure the financial health of the business Created a social media presence to engage customers and increase awareness of the business Developed a business plan that outlined the company's objectives, strategies, and tactics for success. Freelance Writer Well Written Woman - Ormond Beach, United States 02/2011 - 12/2013 Profile

Skills

Experience

At the Well Written Woman, I wrote articles that aligned with the company mission to empower women and female-identifying readers

Completed work to project specifications in accordance with editorial guidelines Boosted online presence and engagement with creative articles and social media content Helped develop content ideas for specific reader groups Honed creative writing skills

Crafted detailed and relevant content for the e-zine Corrected errors in content, grammar, and punctuation in personal pieces or work of others. Freelancer Writer DStripped Magazine 08/2011 - 01/2013 As a writer for DStripped Magazine I worked remotely conducting research and interviews to determine which product's selling features should be promoted, and what stories would best elevate the Magazine's success and increase readership

Achieved authentic detail with in-depth research of occupations, environments, current affairs, and time periods. Assistant to the Director DeVry University - Orlando, United States 11/2006 - 10/2009 Assisted the director with daily operations and administrative tasks In charge of staff scheduling

In charge of basic tech support and troubleshooting Developed systems to help the SSC better support employees and visitors Developed and implemented strategies to streamline office operations Oversaw operations and provided corrective feedback to achieve daily and long-term goals Established departmental performance goals and provided feedback and support for under-performing areas. Keller Graduate School Orlando 01/2013

Master of Business Administration: Marketing

DeVry University Orlando 05/2009

B.S.B.A: Business Communication

Minor: e-commerce

English

German

I enjoy poetry and writing, creating and experimenting with various artistic mediums, going on small adventures with my boys, cooking and board games. I'm also currently learning to cross-stitch. Education

Languages

Hobbies and Interests

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