Remote Education and IT Specialist Professional

Lerah J. Brooks

** ********* ****** ** **

Atlanta, GA 30309

**********@*****.***

EDUCATION

Master of Education 2009, The University of North Carolina at Chapel Hill, Business and Instructional Technology

Bachelor of Science 1980, Fayetteville State University, Fayetteville, NC, Business Education

AREAS OF CERTIFICATION/LICENSURE

Business and Information Technology Education

Instructional Technology Specialist-Computers/ Certified Microsoft Office Specialist

Career Development Coordinator

National Board-Certified Teacher

WORK EXPERIENCE

PRIMO ATLANTA

Ben & Jerry’s Franchise

Account Receivables Collection Specialist 2022-2024

Responsible for collections on past due accounts for the franchise. Created and worked reports to collect on accounts that were greater than 30 days past due to reduce outstanding balances. Sent out follow up letters electronically and made phone calls to clients regarding past due accounts. Received and posted payments on the appropriate accounts. Made necessary adjustments on accounts and rebilled clients as needed. Submitted bi-weekly reports displaying all outstanding accounts with explanation of actions taken to resolve balances and or set up payments with the clients.

Chatham County Schools

Jordan-Matthews High School

Business Education and Instructional Technology Teacher 2000–2019

Responsible for administrative tasks associated with promoting academic excellence in the classroom setting, enhancing skills and education levels of all students from grades 9 through 12. Inform students of technology advancements through class demonstrations and presentations as well as guest speakers. Teach across the curriculum and collaborate with other teachers to bring about inclusion. Set up student and parent conferences and consistently make parent contact to keep them abreast of student performance. Counseling students on disciplinary issues, referrals to counselors and, assisting with scheduling of students.

Laboratory Corporation of America, Burlington, NC

Training Coordinator 1998-2000

Developed, trained and implemented instructional materials for employees hired without basic office skills.

Provided class presentations, handouts, and individual lessons to ensure students ability to master basic office tasks once placed in the working business environment.

Supervisor 19961998

Trained and supervised employees in the credit and refunds department. Assigned and monitored account analysis and resolutions performed by employees. Interviewed and extended hiring opportunities to potential candidates for employment. Held weekly meetings and quarterly evaluations. Consistently gave feedback and words of encouragement.

Chatham Hospital, Siler City, NC 1996-1996

Director of Patient Financial Services

Managed the operation of the business office. Advised and provided help to the Account receivables, Account Payables, Bad Debt Write-Offs and the Emergency Room Departments. Set up rotation schedules for the Clerical Staff working the Emergency Room Shifts. Scheduled new hire interviews as well as exit interviews.

University of North Carolina Hospitals, Chapel Hill, NC

Supervisor 1980-1996

Supervised employees in the Medicare Billing Department/State Agency Contract billing of Accounts Receivables. Reviewed accounts for billing, collections and write-offs. Held weekly meetings to keep staff abreast of all Medicare changes. Performed quarterly evaluations on employees and made recommendations to better their job performance. Provided staff development for all employees via workshops.

PROFESSIONAL AFFILIATIONS/ACTIVITIES

North Carolina Association of Educators

Future Business Leaders of America-Phi Beta Lambda

Delta Sigma Theta Sorority-

Certified Microsoft Office Specialist

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