IT Support Technician with Desktop Imaging & Asset Mgmt

Akinbiyi Okiji

Elgin, IL ***** 708-***-**** *********@*****.***

Professional Summary

IT Support Technician with hands-on experience providing Tier 1–2 support in corporate, healthcare, manufacturing, and MSP environments. Skilled in desktop and laptop imaging, printer installation and decommissioning, asset tracking, ServiceNow ticketing, and Active Directory administration. Strong background in Windows environments, hardware/software troubleshooting, and customer-focused technical support. Recognized for reliability, attention to detail, and reducing downtime through effective problem resolution.

Technical Skills

Operating Systems: Windows 10/11, macOS

Hardware Support: Desktops, Laptops, Printers (installation & decommission)

Imaging & Deployment: Desktop and Laptop imaging

Asset Management: Asset tracking and lifecycle management

Directory Services: Active Directory (user accounts, permissions, password resets)

Ticketing Systems: ServiceNow

Networking Basics: TCP/IP, DNS, DHCP, VPN

Remote Support & Troubleshooting

Security & Compliance: Antivirus, endpoint protection, best practices

Professional Experience

IT Technician – Peak System, Elgin, IL (04/2025 – Present)

Provide Tier 1 technical support for hardware, software, and network-related issues.

Support multiple manufacturing assembly lines with first-level IT troubleshooting.

Install, upgrade, and troubleshoot desktop computers, laptops, and peripherals.

Image desktops and laptops prior to deployment and ensure proper configuration.

Install and decommission printers while maintaining accurate asset records.

IT Technician – Web Data Solutions, Chicago, IL (06/2024 – 12/2024)

Set up and configured computers, operating systems, and software for employees.

Performed hardware diagnostics, disassembly, and repairs.

Provided remote and onsite technical support to end users.

Developed scripts for administrative tasks such as account creation and password resets.

Maintained asset inventory and supported conferencing room setups.

PC Technician – Vista Health Systems, Waukegan, IL (02/2024 – 04/2024)

Installed and configured PCs, laptops, and network printers.

Guided users through troubleshooting via phone, email, and live chat.

Documented support activities and maintained detailed records.

Performed routine system maintenance to reduce downtime.

Managed hardware inventory and customized user workstation setups.

Help Desk Support Specialist – Melchiglory Technology Solutions, IN (08/2021 – 01/2023)

Served as first point of contact for technical support via phone and email.

Provided remote troubleshooting and escalated unresolved issues as needed.

Created and managed user accounts and permissions in Active Directory.

Installed and configured workstations, laptops, and peripheral devices.

Maintained inventory of laptops, mobile devices, and peripherals.

Education

Bachelor of Science in Engineering Technology – DeVry University, Downers Grove, IL (07/2023)

Associate of Science in Information Technology Essentials – DeVry University (08/2021)

Certifications

CompTIA Network+

CompTIA Security+

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