Cloud Engineer & Production Support Specialist

RAM USARTY

*********@*****.*** +1-513-***-****

PROFESSIONAL SUMMARY

Cloud Engineer and Application Support Specialist with 2.5+ years of experience supporting high-availability AWS environments and production applications. Strong expertise in AWS core services, Kubernetes (EKS), Terraform, and incident management for cloud-hosted systems. Proven ability to automate operations, resolve complex production issues, and partner with application teams to improve reliability, security, and scalability

CORE SKILLS

Cloud (AWS): EC2, S3, VPC, IAM, CloudWatch, RDS, Lambda, EKS, ECS, CloudFormation Containers & Orchestration: Docker, Kubernetes (EKS), Helm Infrastructure as Code: Terraform, AWS CloudFormation DevOps & Automation: GitHub Actions, Jenkins, CI/CD pipelines, Bash scripting Monitoring & Incident Management: CloudWatch Logs & Metrics, Alarms, Root Cause Analysis (RCA), Production Support Application Support: Ticket-based support, developer enablement, troubleshooting, runbooks, documentation Programming & Tools: Python, Node.js, Git, Postman PROFESSIONAL EXPERIENCE

Software Engineer - Onesynergee, USA (Remote) Jul 2025 – Present

• Supported and maintained AWS-based production platforms hosting multiple cloud-native applications, ensuring 99.9% availability.

• Delivered incident management and advanced troubleshooting for EC2, EKS, Lambda, and VPC networking issues, reducing mean time to resolution (MTTR) by 35%.

• Built and operated Kubernetes (EKS) clusters for IoT and analytics workloads, managing deployments, scaling, and pod-level debugging.

• Implemented infrastructure automation using Terraform and CloudFormation, standardizing environment provisioning and reducing manual setup effort by 40%.

• Configured CloudWatch dashboards, alarms, and log aggregation, enabling proactive detection of performance and reliability issues.

• Acted as the primary point of contact for application developers, resolving AWS and deployment issues via ticketing systems.

• Authored runbooks and operational documentation, enabling developers to self-diagnose common cloud issues and reducing support tickets by 25%.

Software Engineer - Meesho, India Aug 2021 – Dec2023

• Supported large-scale AWS-hosted e-commerce platforms running on EC2, RDS, and EKS, handling high-traffic production workloads.

• Investigated and resolved production incidents related to compute scaling, database performance, and network configuration, maintaining SLA compliance during peak traffic events.

• Optimized cloud operations using CloudWatch metrics, alarms, and logs, improving system reliability and visibility across teams.

• Containerized services with Docker and deployed to Kubernetes (EKS), improving deployment consistency and rollback safety.

• Automated infrastructure and application delivery pipelines with Jenkins and GitHub Actions, accelerating deployments by 40%.

• Partnered closely with developers to debug application-level issues in AWS environments and prevent repeat incidents through RCA documentation.

Software Engineer Intern - Manac Infotech Pvt Ltd, India May 2021 – Jul 2021

• Assisted in supporting cloud-hosted applications by troubleshooting deployment and runtime issues.

• Collaborated with senior engineers on application debugging and incident resolution in staging and production environments.

• Participated in code reviews and documented operational workflows to support faster issue resolution. EDUCATION

University of Cincinnati – Master of Science in Information Technology. CERTIFICATIONS:

AWS Cloud Practitioner Essentials – AWS Skill Builder

Contact this candidate