Senior Salesforce Developer with 10+ Years of Experience

Mike R

+1-949-***-**** ********.***@*******.*** Irvine, CA, USA linkedin.com/in/mike-r-salesforcedeveloper Professional

Summary

Senior Salesforce Developer with 10+ years of experience delivering scalable CRM solutions across Sales Cloud, Service Cloud, and Experience Cloud. Expert in Apex, Lightning Web Components (LWC), Flows, and complex system integrations (REST/SOAP, MuleSoft, Azure, Snowflake). Skilled in building enterprise-grade applications, streamlining business processes, and ensuring compliance with industry standards (NIST). Adept at working in Agile teams, leading technical implementations, and supporting end-to-end Salesforce project lifecycles.

Education Southern State University (SSU) May 2016 - September 2018 MBA, Business

Certifications • Salesforce Certified Administrator (Credential ID: 23006865)

• Salesforce Certified Platform Developer I (Credential ID: 23045116)

• Salesforce Certified Platform Developer II

Professional

Experience

Cognizant Remote

Senior Salesforce Developer July 2022 - Present

• Designed and implemented custom Lightning Web Components (LWC) to enhance agent productivity in Service Console.

• Migrated legacy automation from Process Builder to Flows, improving system maintainability and scalability.

• Delivered Service Cloud enhancements including Omni-Channel, Case Management, and Knowledge integrations.

• Partnered with QA and business teams to resolve production issues via Agile ticket-based support.

• Tools/Technologies: LWC, Apex, Flows, GitHub, Azure DevOps, CI/CD, Service Cloud. State Farm Remote

Senior Salesforce Developer October 2019 - July 2022

• Led the end-to-end implementation of Service Cloud, including Email-to-Case, Entitlement Management, and Live Agent.

• Built a custom Case Management UI using LWC and Visualforce to streamline service workflows.

• Developed and deployed Apex classes, triggers, and batch jobs for complex business logic.

• Integrated Salesforce with MuleSoft APIs to enable real-time data synchronization with ERP and third-party apps.

• Automated approvals, notifications, and escalation workflows using Flow and Apex.

• Tools/Technologies: Apex, LWC, Visualforce, SOQL, SOSL, MuleSoft, REST/SOAP APIs, CI/CD, Agile.

Milwaukee Wisconsin, USA

Salesforce Developer July 2016 - October 2019

• Built Aura Components and Lightning Components for customer service agents.

• Designed Apex logic and triggers for high-volume case routing (Round Robin assignments).

• Managed large-scale data migrations using Informatica, ensuring data integrity with validation rules.

• Collaborated with admins to maintain org health, including profiles, roles, and permission sets.

• Tools/Technologies: Apex, Aura, Lightning, Informatica, SOQL, Visual Studio Code. Discover bank Chicago, IL, USA

Salesforce Developer February 2014 - July 2016

• Developed and maintained Apex triggers, workflows, and validation rules for Service Cloud.

• Customized page layouts, record types, and security settings to support multiple business units.

• Supported UAT and end-user training, ensuring adoption and seamless transition from legacy CRM.

• Partnered with admins to manage campaigns, dashboards, and reporting requirements.

• Tools/Technologies: Apex, Visualforce, Workflows, SOQL, Salesforce Reports, Training/Documentation.

Skills Salesforce Cloud & Platform Salesforce Platform, Salesforce Lightning Experience Salesforce Development & Customization Apex Development, Visualforce, Lightning Web Components

(LWC)

Development Tools & DevOps Git, Version Control, CI/CD Pipelines, Jenkins, DevOps Practices Integration & Data Management REST APIs, SOAP APIs, API Integration, SQL Methodologies & Delivery Agile Methodology, User Stories, Requirements Analysis Soft Skills & Collaboration Cross-functional Collaboration, Problem-Solving, Communication Skills, Verbal communication

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