PROFESSIONAL EXPERIENCE
My name is Wasihun Kefyalew am working in ethio telecom starting March 2013 – Present
Pre-Sales Specialist (IT & Network Solutions) Dec 2020 – Present
WAAZ (Mesalemiya)
Support enterprise clients with IT and network solution design
Prepare technical documentation, system designs, and cost estimates
Coordinate with IT, network, and commercial teams to deliver solutions
Network Operations & Maintenance Supervisor Apr 2018 – Nov 2019
WR (Dembi Dolo)
Administered and monitored network systems to ensure high availability
Supervised technical teams responsible for system uptime and fault resolution
Implemented preventive maintenance and incident response procedures
IP / IT / VSAT & Broadband Technician Nov 2015 – Apr 2018
WR (Nekemte)
Installed, configured, and maintained IT and network infrastructure
Supported servers, network devices, and connectivity services
Troubleshot hardware, software, and network-related issues
IP RAN & Broadband Technician Jun 2015 – Nov 2015
WAAZ (Addis Ketema)
Provided installation and support for IP-based network systems
Contact Center Advisor (IT Support) Mar 2013 – Jun 2015
Head Office (Legehar)
Delivered first-level IT and service support to end users
Resolved technical issues and escalated complex cases appropriately