Detail-Oriented IT Administrator with Networking Expertise

PROFESSIONAL EXPERIENCE

My name is Wasihun Kefyalew am working in ethio telecom starting March 2013 – Present

Pre-Sales Specialist (IT & Network Solutions) Dec 2020 – Present

WAAZ (Mesalemiya)

Support enterprise clients with IT and network solution design

Prepare technical documentation, system designs, and cost estimates

Coordinate with IT, network, and commercial teams to deliver solutions

Network Operations & Maintenance Supervisor Apr 2018 – Nov 2019

WR (Dembi Dolo)

Administered and monitored network systems to ensure high availability

Supervised technical teams responsible for system uptime and fault resolution

Implemented preventive maintenance and incident response procedures

IP / IT / VSAT & Broadband Technician Nov 2015 – Apr 2018

WR (Nekemte)

Installed, configured, and maintained IT and network infrastructure

Supported servers, network devices, and connectivity services

Troubleshot hardware, software, and network-related issues

IP RAN & Broadband Technician Jun 2015 – Nov 2015

WAAZ (Addis Ketema)

Provided installation and support for IP-based network systems

Contact Center Advisor (IT Support) Mar 2013 – Jun 2015

Head Office (Legehar)

Delivered first-level IT and service support to end users

Resolved technical issues and escalated complex cases appropriately

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