Dedicated Customer Service & Fulfillment Specialist

Jason Hernandez

***********@*****.*** 347-***-**** Brooklyn, NY 11204

Dedicated and detail-oriented professional with a strong background in customer service and fulfillment. Experienced in fast- paced environments with a commitment to efficiency and quality standards. Seeking to leverage my skills and experiences in a team-oriented environment.

EXPERIENCE

Uncommon Goods Brooklyn, NY

Seasonal Associate November 2025 - December 2025

• Responsible for accurately picking, packing, and preparing customer orders for shipment.

• Selected products with precision to ensure customer satisfaction and order accuracy.

• Efficiently packed items while adhering to company productivity and quality standards.

• Maintained a clean and organized work environment to promote safety and efficiency.

• Collaborated with team members to meet and exceed daily shipping goals. Amazon New York, NY

Courier March 2025 - November 2025

• Safely delivered Amazon Prime packages on foot, utilizing hand trucks within a designated delivery area.

• Effectively loaded hand trucks with packages weighing up to 50 lbs, ensuring prompt delivery regardless of weather conditions.

• Adhered to strict time schedules to guarantee on-time delivery and customer satisfaction.

• Managed routes efficiently to optimize delivery performance and reduce travel time.

• Maintained excellent communication with dispatchers and team members to coordinate package deliveries and resolve any issues promptly.

Trader Joe's Brooklyn, NY

Crew Member January 2013 - November 2022

• Provided exceptional customer assistance, leading to improved customer satisfaction and loyalty.

• Excelled in order writing and section leadership to ensure efficient store operations.

• Conducted receiving and verification of deliveries to maintain accurate stock levels.

• Responsible for stock replenishment and strategic merchandising to enhance product visibility.

• Performed warehouse maintenance tasks and trained new hires on section efficiency and best practices using manual electric pallet jack and Hi-Lo.

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