Entry-Level IT Technician - Quick Learner, Adaptable, Problem Solver

Collin Smith

Westcliffe, Colorado, ***** • 682-***-**** • ****************@*****.***

https://www.linkedin.com/in/collin-smith-9569b9383/

Remote IT Specialist

SUMMARY OF QUALIFICATIONS

Military Veteran and active student pursuing a Bachelor’s in Information Tech and Networking with knowledge in OEM Layers, NIST Framework, and Internet of Things

Gained knowledge in security operations and protocols to provide customers with additional knowledge on their devices to allow them to make well informed decisions.

Diagnosed and repaired devices such as computers and mobile phones, troubleshooting and reinstalling windows and phone reformatting

CORE COMPETENCIES

Hardware / Networking Protocols: Servers, Active Directory, Wireless Networking, Routing Switching, VOIP, Network Security, MAN, LAN and WAN, TCP/IP, Computer, Cryptographic, Network and Switch Systems, Firewalls, Network Drives, Ethernet

Operating Systems: Windows (general)

Languages: Python (beginner), SQL (beginner)

Soft Skills: Analysis & Problem Solving, Positive Customer Experience, Written Communication, Troubleshooting Reporting, Critical Thinking, Deductive Reasoning, Active Listening

EDUCATION

DEVRY UNIVERSITY ONLINE Westcliffe, CO

Bachelor of Science in Information Technology and Networking: Cybersecurity, GPA 3.68 October 2025

Relevant Courses: Database System & Programming Fundamentals, Wired, Optical & Wireless Communication w/Lab, Data Center Virtualization, Applied AI for Management and Tech, Intro Technical Project Management, Fundamentals of Infrastructure Security, Cyber Architecture and Engineering, Applied AI for Cybersecurity, Ethical Hacking or Penetration Testing, Cybersecurity Career Prep

Associate of Science in Information Technology and Networking Westcliffe, CO

Relevant Courses: Intro to Tech and Info Systems, Intro to Operating Systems, Introduction to Programming, Introduction to Digital Devices, Info Tech & Networking, Intro to Cloud Computing, Fundamentals of Info Systems Security, Programming with Objects, Database System & Programming Fundamentals, Applied AI for Cybersecurity

PROFESSIONAL EXPERIENCE

DOLLAR GENERAL Westcliffe, CO

Lead Sales Associate March 2023 to March 2024

Provided clear communication to both customers and other employees on site. In addition, provided excellent customer service ensuring all needs were met in a timely manner.

Provided excellent customer service and clear communication by assessing customer needs resulting in customer retention

Completed tasks in a timely manner resulting in continued operation of the store

Continuously worked with employees on both on and off days resulting in outstanding support and task completion

United States Army Fort Campbell, KY

Infantryman – 11B April 2019 to August 2022

Ensured mission and task completion in both extreme and casual situations. Utilized effective communication using the three C’s – those being clarity, conciseness, and completeness for both written and verbal altercations.

Ensured mission objectives were completed in a timely manner resulting in successful operations and mission completion

Utilized leadership role to further reinforce and assist team and squad mates resulting in increased camaraderie and squad effectiveness in designated missions

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