Customer-Focused IT Support & Help Desk Professional

Anthony Martinez

Las Vegas, NV

**************@*****.*** 310-***-****

Authorized to work in the U.S. for any employer

Professional Summary

Detail-oriented and customer-focused support specialist with over 3 years of experience in IT support and customer service. Skilled in troubleshooting technical issues, managing remote systems, and assisting clients in fast-paced healthcare and technical environments. Dedicated to providing efficient, empathetic service and contributing to team success through strong communication and problem-solving skills.

Professional Experience

Customer Service Representative & IT Support Specialist COVID Clinic – Remote

November 2021 – February 2023

• Delivered high-quality customer support via live chat, email, and inbound calls.

• Provided help desk and remote IT support for Windows systems, iOS devices, and basic networking.

• Supported and maintained 300+ iPads and desktop systems including hardware/software setup.

• Utilized Zendesk, Five9, WordPress, Slack, and TeamViewer for daily operations and troubleshooting.

• Managed data entry, documentation, and patient records while ensuring HIPAA compliance.

• Used Google Workspace and Microsoft Office for reporting and tracking. Customer Service Representative

Confiquick Records – Los Angeles, CA

March 2018 – April 2020

• Answered high-volume inbound calls and accurately entered data using Microsoft and Google tools.

• Maintained professionalism in high-stress situations while ensuring data accuracy. Runner / Stock Associate

AREAS USA – LAX Airport, Los Angeles, CA

November 2019 – March 2020

• Processed orders, restocked inventory, and managed perishable goods.

• Maintained organization and compliance to ensure customer satisfaction. Technical & Professional Skills

Customer Support & Help Desk

Live Chat, Email, and Phone Support

Remote IT Support & Technical Troubleshooting

Windows OS, iOS, and Basic Networking

Hardware & Software Setup and Configuration

Zendesk, Five9, WordPress, Slack (quickly adaptable to Intercom) TeamViewer

Google Workspace

Microsoft Office (Excel, Word, PowerPoint)

Data Entry & Documentation

HIPAA-Compliant Data Handling

Education

Associate of Science in Computer Science

El Camino College, Torrance, CA

Graduated: 2020

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