Healthcare Operations & Client Services Leader

TIMA HDIR, MBA, BA

Healthcare Administration Professional

*** ******* ******, ********, ** 08031 718-***-**** ************@*****.*** PROFESSIONAL SUMMARY

Client-focused professional with over 15 years of experience in customer service, team coordination, and operational support. Holds an MBA in Business Administration with a concentration in Health Care Management. Skilled in managing appointments, handling client inquiries, and maintaining efficient workflows. Fluent in English, French, and Arabic, with a strong ability to build trust and provide exceptional service.

CORE SKILLS

Client & Patient Communication • Appointment Scheduling & Coordination • Team Support & Training Assistance • Workflow Optimization & Operations Support • Record-Keeping & Reporting • Microsoft Office (Word, Excel, PowerPoint)

EDUCATION & CERTIFICATIONS

MBA, Business Administration / Health Care Management — Columbia Southern University, 2024 Lean Six Sigma Green Belt — Florida Gulf Coast University, 2015 Human Resource Administration Certificate — Fairleigh Dickinson University, 2012 BA, Cosmetology License — New York, NY, 2004

PROFESSIONAL EXPERIENCE

Living Room Hair Salon – New York, NY

Master Stylist / Salon Manager June 2021 – Present

• Manage scheduling, staff coordination, and daily operations to ensure efficient service delivery.

• Maintain client records and follow-up systems to enhance satisfaction and loyalty.

• Support workflow, training, and service consistency to uphold professional standards. Jeaun Cloid Beguine Hair Salon – New York, NY

Master Stylist / Colorist November 2010 – June 2021

• Delivered personalized client consultations and maintained long-term relationships built on trust.

• Supported appointment management and staff workflow to ensure timely service.

• Helped maintain operational standards, organized records, and improved overall efficiency.

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