Crew Training and Customer Service Leader

AMELIA MOANEY

Little Plymouth, VA ***** 804-***-**** **************@*****.***

Professional crew trainer with strong focus on team collaboration and achieving results. Proven ability to adapt to changing needs and ensure consistent performance. Skilled in training and development, communication, and leadership. Reliable and results-driven, capable of motivating teams to achieve high standards.

• Customer service • Employee training

• Cash handling • Team leadership

• Active listening • Safe food handling

Crew Trainer/Cashier, 12/2024 - Current

Hardee's – Gloucester, VA

• Trained other employees in customer service, food safety, and performance requirements.

• Taught new team members correct procedures for all areas of operations.

• Set positive example for team members by providing high-quality, efficient service.

• Trained and mentored new personnel hired to fulfill various roles.

• Handled multiple payment methods securely, minimizing discrepancies and potential losses.

• Improved store atmosphere with thorough and prompt cleaning of checkout area. Crew Member, 01/2023 - 11/2024

McDonald's – West Point

• Worked front counter, drive-thru and other areas.

• Took orders, prepared meals, and collected payments. Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.

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• Worked well with teammates and accepted coaching from management team.

• Increased customer satisfaction with prompt and accurate order taking..

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Cashier, 03/2020 - 07/2022

Bojangles – Hampton, VA

• Greeted customers entering store and responded promptly to customer needs.

• Welcomed customers and helped determine their needs.

• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

• Handled cash with high accuracy and took care to check bills for fraud. PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

• Counted money in cash drawers at beginning and end of shifts to maintain accuracy. General Studies, 05/2025

Central High School - King And Queen Court House, VA

• Virginia State University Scholarship Recipient

• 4.0 GPA

• Extracurricular Activities: Volleyball-Outside Hitter Basketball-Captain EDUCATION

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