IT Support Technician with Hardware Diagnostics

Victor Vereen *** West ** Street New New York ****5 347-***-**** *************@*****.***

PROFILE

Seeking A position utilizing acquired knowledge and experience while offering an opportunity for professional growth and advancement. CompTIA A+ Certified Technician with training and experience in computer installation and repair. Areas of expertise are troubleshooting hardware and software problems, system upgrades, system configurations and technical support. Worked with several Operating Systems, including; MS-Dos, Windows 95, 98, NT, 2000, XP.Skilled, Windows 10 in network administration, data entry. Trained in network installation and possess strong customer service skills. TECHNICAL SUMMARY

Operating Systems: Windows 95/98/98SE/ME, Windows NT 4.0/2000/XP/Vista /8 Programming/Scripting: Applications, Adobe Acrobat/Photoshop/ various anti-virus suites Connectivity: Routers, switches, hubs, modems; Hardware: CPUs RAM, HDD configurations that include SCSI, EIDE, SATA, and CD-ROM, CD-R, CD-RW, DVD, DVD-ROM, video/audio, NICs, internal and external modems, scanners, printers, PCMCIA devices and UPS systems; Intel, IBM, AMD, Compaq, Dell, Gateway, and HP Hardware

RELEVANT EXPERIENCE

TECHNICAL

● Design layouts using Photoshop-Dreamweaver-Flash-Adobe Premeire

● Assembled and upgraded Intel and AMD based systems.

● Troubleshoot hardware and software problems.

● Installed and maintained network running on Windows Xp ProThru Windows 8,Windows10

● Operated and maintained Fax Machine and photocopier and printers. CUSTOMER SERVICE

● Keep clients fully informed of project progress through a series of meetings Informed and responded to questions & concerns of clients

● Serve as liaison between staff and clients Make sure all terms of projects are clear and fully understood . Set pricing standards for projects

● Updated database and Web pages on a monthly basis.

● Keep clients fully informed of project progress through a series of meetings MANAGERIAL

● Troubleshoot and resolved employee issues.

● Trained new employees and provided evaluation and performance reviews.

● Maintained and coordinated support groups.

EDUCATION

Per Scholas, Bronx, New York CompTIA A+ Network + Certification training 8/2007 – 12/2008 Katherine Gibbs School New York, New York Digital Media /Web Design/Associate Degree GPA 3.6 1/2002 -6/2003 Georgia College-Milledgeville, GA Major Accounting- GPA B+ 1982- 1985 Baruch College-New York, NY MAJOR ACCOUNTING- GPA B+ 1979-1981 Evander Childs H.S. – Bronx, New York. REGENTS DIPLOMA 1976 - 1979 LICENSES/CERTIFICATIONS

● CompTIA A+ Certified Technician

● NYS Teachers Certification Exam test score 261 out of 300/ assistant teacher certification exam VOLUNTEER/AFFILIATIONS/COMMUNITY SERVICE

● SALSA(save a life from substance abuse) Mentoring Program 2004-2005

● NYC Coalition Against Hunger 2006-2007

EMPLOYMENT HISTORY

Hale and Hearty New York, New York Pos Technician/ Temporary position responsible for maintenance and responding to all internet malfunction at different store locations. Feb 2022- June 2022. Metropolitan Companies Installing and`networking computer systems in NYC schools March 2017-Present Peak Systems Maintaining supplies and parts for 250 printers Nov 2015-Feb 2017 Metropolitan Companies Installing and`networking computer systems in NYC schools Sep.2010-2015 Ingrid’s Playground Daycare After school counselor tutor/Computer tech June 2004- 2010 Halfoffgrafixx, Bronx, New York Co-owner Dec. 2002–Sept 2008 Katherine Gibbs School, New York, N.Y. Teachers Assistant Dec. 2002- March 2004 Phoenix House New York, N.Y. Counselor April 2000 - Feb. 2001 Department of Juvenile Justice, Bronx, N.Y. Counselor Nov. 1989- March 1998 Carbonell, Inc. New York,N.Y. Assistant Accountant Aug. 1987- Nov.1989