Technical Support & Data Specialist Bilingual (EN/ES)

VERONICA CRUZ

Aldie, VA - **********@*****.***

PROFESSIONAL SUMMARY

Motivated and detail-oriented Technical Support Specialist skilled in troubleshooting hardware, software, and network issues. Strong customer service background with the ability to explain technical information in a clear, friendly way and experienced in fast-paced support environments.

Efficient and dependable Data Entry professional with experience working remotely and managing data with precision. Adept at using spreadsheets, databases, and office software to ensure data integrity. Self-motivated, detail-oriented, and bilingual in English and Spanish, with excellent time management skills.

CORE SKILLS

Technical Troubleshooting

Windows & Mac OS

Software Installation & Configuration

Wi-Fi / VPN / Basic Networking

Remote Support (RDP, TeamViewer, Zoom)

Hardware Setup (printers, peripherals, PCs)

Password Resets / Account Support

Microsoft 365 & Google Workspace

Excellent Customer Service

PROFESSIONAL EXPERIENCE

Tjmaxx Company - Usa

Sales associate - 2021

Assist and greet customers on the sales floor.

Maintain store areas organized, restock merchandise, and arrange products.

Operate the cash register: process payments, returns, and exchanges.

Welcome customers and offer help when needed.

Check inventory, restock items, and rotate merchandise.

Follow loss prevention policies to reduce theft or product loss.

Answer customer questions about products, sizes, prices, or promotions.

Assist during special events such as seasonal sales or inventory changes.

Offer the TJX Rewards program to customers.

Handle basic customer concerns or complaints professionally.

Work with team members and supervisors to maintain a smooth store operation.

Southern Peru Corporation - Peru

Internship System Engineer -2006

Create and update user accounts in internal systems or Active Directory.

Document incidents, solutions, and procedures in the IT knowledge base.

Support the implementation of new technologies or tools for mining operations.

Assist in configuring and maintaining cybersecurity tools and policies.

Review and back up databases or critical company information.

Ensure field equipment (sensors, tablets, radios, industrial devices) is operating correctly.

Accompany IT staff to mining areas to inspect equipment or network connections.

Saint Mary Private School- Peru

Computer Science Teacher - 2000

Teach basic computer skills (turning on/off, using mouse and keyboard).

Introducing basic programs such as Word, PowerPoint, and Paint.

Teach students how to search for information safely online.

Help students improve typing skills.

Explain simple programming concepts (Scratch, block coding, educational games).

Supervise students while they use computers for activities.

Teach digital safety rules (not sharing personal information, responsible use).

Explain hardware concepts: computer parts, networks, basic maintenance.

Guide students through more complex projects (presentations, websites, documents, spreadsheets).

Teach cybersecurity basics and responsible use of social media and the internet.

Teach students how to research information safely and reliably online.

Prepare exams, assignments, practical activities, and project evaluations.

Keep the lab organized and report technical issues to the IT department.

Teach digital productivity skills needed for future academic or work environments.

EDUCATION

System Engineer Alas Peruanas University

Bachelor analyst Programmer Esade College

Optional Certifications:

Google IT Support Certificate

LANGUAGES

English

Spanish (Fluent)

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